Strategic Client Relationship Leader

Smith Seckman Reid, Inc; Fort Worth (TX); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

100% Employee-Owned

401(k) with immediate vesting

Health & Wellness: Medical, dental, &视

Life insurance & AD&D

Work-life balance

Tuition reimbursement

Job summary

Smith Seckman Reid, Inc. (SSR) is seeking a Client Relationship Manager I to lead regional client relationships, driving Total Project Success across people, product, and profit, and to build lasting partnerships in healthcare, infrastructure, industrial markets.

You will guide account plans, align SSR services with client goals, and oversee multidisciplinary project teams, including contracts, budgets, and risk management, while pursuing new work through outstanding delivery.

Qualifications

• Ability to consistently generate $1.5M - $3M of per year.
• 12+ years of project/client management experience.
• Technical or Bachelor's degree in a major technical discipline.
• PE licensure preferred.
• Demonstrated, consistent ability in managing projects from small to large scope and complexity.
• Experience in the design of multi-discipline projects.

Responsibilities

• Serve as principallevel relationship owner and trusted advisor for assigned clients; maintain regular executivelevel touchpoints.
• Work with leadership to create account plans and strategies that grow relationships, share of wallet, and multiyear programs.
• Align SSR services with client standards and strategic goals; anticipate future needs and position new solutions.
• Lead project initiation and kickoffs; define scope, deliverables, schedule milestones, budgets, and risk parameters.
• Oversee multidiscipline project teams to achieve Total Project Success; mentor and guide Project Managers.
• Direct project management activities: contracts and fee development, schedules and manhour budgets, risk management, QA/QC implementation, and closeout.
• Monitor financials-fee burn, earned value, forecasts-and drive profitability; review invoices and manage change orders and additional services.
• Forecast monthly revenue and collaborate with Operations Directors on workload planning and staffing.
• Pursue and secure new work through outstanding delivery, relationship development, and proposal/interview leadership with Marketing and technical teams.
• Maintain accurate opportunity, lead, and activity records in the CRM; uphold disciplined capture and pipeline practices.
• Resolve project and relationship issues proactively; facilitate timely decisions and elevate when required.
• Support collections in partnership with clients and Project Managers to meet program AR goals; negotiate fee structures where appropriate.

Skills

Executive communication

Negotiation

Strategic growth

CRM proficiency

MS Office

Education

Professional Engineer Licensure preferred

Bachelor's degree in engineering or related

Tools

CRM systems

Project management tools

Job description

Smith Seckman Reid, Inc. (SSR) is seeking a Client Relationship Manager I to lead regional client relationships, driving Total Project Success across people, product, and profit, and to build lasting partnerships in healthcare, infrastructure, industrial markets.

You will guide account plans, align SSR services with client goals, and oversee multidisciplinary project teams, including contracts, budgets, and risk management, while pursuing new work through outstanding delivery.