Client Relationship Manager I - Ownership from Day One

Smith Seckman Reid, Inc; Tampa (FL); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

100% Employee-Owned

Retirement Savings

Health & Wellness

Company-Paid Protection

Work-Life Balance

Career Growth

Job summary

Smith Seckman Reid, Inc. in the United States is seeking a Client Relationship Manager I to lead regional client relationships and drive Total Project Success across people, product, and profit.

You will build long‑term partnerships, guide multidisciplinary teams, and align SSR services with evolving client needs. SSR offers ownership from day one through an ESOP, along with comprehensive benefits, and a workplace that rewards accountability and professional growth.

Qualifications

• Minimum requirements include professional engineer licensure preferred.
• Ability to manage projects and relationships from small to large scope.
• Experience in multisector client management and strategic account growth.

Responsibilities

• Serve as principallevel relationship owner and trusted advisor for assigned clients; maintain regular executivelevel touchpoints.
• Work with leadership to create account plans and strategies that grow relationships, share of wallet, and multiyear programs.
• Align SSR services with client standards and strategic goals; anticipate future needs and position new solutions.
• Lead project initiation and kickoffs; define scope, deliverables, schedule milestones, budgets, and risk parameters.
• Oversee multidiscipline project teams to achieve Total Project Success; mentor and guide Project Managers.
• Direct project management activities: contracts and fee development, schedules and manhour budgets, risk management, QA/QC implementation, and closeout.
• Monitor financials-fee burn, earned value, forecasts-and drive profitability; review invoices and manage change orders and additional services.
• Forecast monthly revenue and collaborate with Operations Directors on workload planning and staffing.
• Pursue and secure new work through outstanding delivery, relationship development, and proposal/interview leadership with Marketing and technical teams.
• Maintain accurate opportunity, lead, and activity records in the CRM; uphold disciplined capture and pipeline practices.
• Resolve project and relationship issues proactively; facilitate timely decisions and escalate when required.
• Support collections in partnership with clients and Project Managers to meet program AR goals; negotiate fee structures where appropriate.

Skills

Relationship management

Executive communication

Negotiation

Account planning

Multi-discipline teamwork

Education

Technical or Bachelor's degree in engineering or related field

Tools

CRM systems

MS Office

Project management platforms

Job description

Smith Seckman Reid, Inc. in the United States is seeking a Client Relationship Manager I to lead regional client relationships and drive Total Project Success across people, product, and profit.

You will build long‑term partnerships, guide multidisciplinary teams, and align SSR services with evolving client needs. SSR offers ownership from day one through an ESOP, along with comprehensive benefits, and a workplace that rewards accountability and professional growth.