Client Relationship Manager/Project Manager

Smith Seckman Reid, Inc.; Fort Worth (TX); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive benefits

Wellness programs

Job summary

Smith Seckman Reid, Inc. is seeking a Client Relationship Manager / Project Manager for its Fort Worth, TX office. The role focuses on managing relationships with clients and ensures projects are delivered successfully. The ideal candidate will have over 8 years of project management experience and a technical degree.

Key responsibilities include building client relationships, managing project scope, and overseeing project teams. The company offers competitive benefits and supports wellness initiatives.

Qualifications

• Minimum of 8 years applicable project/client management experience.
• Demonstrated ability in managing projects from small to large scope.
• Experience in the design of multi-discipline projects.

Responsibilities

• Manage overall relationships with identified clients.
• Ensure successful delivery of projects.
• Lead resolution of project-related issues.

Skills

Expert in project/client management

Knowledge of Microsoft Office Suite

Understanding of engineering theories

Ability to manage project financial activities

Education

Bachelor's degree in a major technical discipline

Professional Engineer Licensure (preferred)

Tools

Microsoft Office Suite

Job description

SSR is a leading engineering design and consulting firm providing innovative solutions to clients with facility and infrastructure challenges.

We are looking for a Client Relationship Manager / Project Manager to serve the Fort Worth, TX office.

SSR offers competitive benefits and wellness programs to support employees.

Job Summary

The Client Relationship Manager holds responsibility for the overall relationship with identified clients and successful delivery of their projects. These clients are of small to moderate size. The CRM primarily manages projects independently but may require additional Project Managers to effectively complete projects. The CRM is responsible for total project success on assigned projects for all results related to people, product, and profit. The majority of the time in this role will be devoted to project management activities.

Key Responsibilities

• Serves as the principal level relationship and trusted advisor with clients for all project engagements with the client’s organization
• Works with leadership to establish long-term strategies for building and growing client relationships
• Aligns SSR services with the needs of the client, identifies the client’s future needs, and determines where SSR can intersect with new services and support
• Builds, develops, and grows strategic business relationships vital to the success of projects and long-term engagements
• Updates leads and records business development activities in the CRM database
• Assists or leads resolution of project and client relationship issues
• Understands client’s strategic goals and standards and assures all projects are delivered in accordance with those goals and standards
• Provides leadership and mentoring to Project Managers assigned to their projects
• Oversees the activities of the project team to achieve total project success
• Ensures projects are executed according to the plan and are of the highest standards to support long-term relationships with clients
• Responsible for overall preparation of proposals in coordination with the marketing department, utilizing input from technical staff
• Responsible for all project management activities, including establishing the project scope with the client, preparing and negotiating fees and contracts, preparing and managing the schedule and man-hour budget, conducting a project kick-off meeting, maintaining communication with the client, attending meetings, managing risk, implementing a QA/QC plan, and performing job close out processes
• Responsible for projecting monthly revenue expectations for projects and working with the location Operations Director in planning workload and office staffing
• Responsible for working with clients and Project Managers to collect accounts receivables in accordance with Program AR goals
• Negotiates a standard contract and fee schedule where possible to help ensure continued profitability for clients of large scope and complexity

Qualifications

• Expert in the discipline(s) of his/her expertise with a minimum of 8 years applicable project/client management experience
• Technical or Bachelor’s degree in one of the major technical disciplines practiced by the firm or applicable experience
• Professional Engineer Licensure preferred
• Demonstrated, consistent ability in managing projects from small to large scope and complexity
• Experience in the design of multi-discipline projects
• Thorough knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Thorough knowledge of all project financial activities (budgeting, projections, reporting)
• Knowledge of engineering theories and methodologies
• Knowledge of project approach and system design
• Knowledge of current industry trends, products, and their application to market sectors
• Knowledge of business practices and processes

SSR is an Equal Opportunity / Affiliated Action Employer. EOE including Disability/Veteran.

Our mission is to make a positive difference for our clients, colleagues, and communities.