Senior Client Relationship Manager (Hybrid)

Smith Seckman Reid, Inc.; Dallas (TX); Hybrid; USD 120,000 - 190,000; Full time

Benefits offered by this job

ESOP ownership

401(k) with company match

Health insurance

Dental and vision coverage

Company-paid protection (life/AD&D/dis

Disability insurance

Paid parental leave

Generous PTO

Tuition reimbursement

Ongoing professional development

Job summary

Smith Seckman Reid, Inc. is seeking a Client Relationship Manager I in Dallas to lead regional client relationships and drive Total Project Success across people, product, and profit.

You will build long-term partnerships, deliver solutions, and align SSR services with evolving client needs in healthcare, infrastructure, and more. You will manage executive touchpoints, guide account plans, initiate projects, and oversee multi‑discipline teams while mentoring Project Managers and pursuing new

Qualifications

• Ability to consistently generate $1.5M - $3M of per year
• An expert in the discipline with a minimum of 12 years applicable project/client management experience
• Technical or Bachelor’s degree in one of the major technical disciplines practiced by the firm OR applicable experience
• Professional Engineer Licensure preferred
• Demonstrated, consistent ability in managing projects from small to large scope and complexity
• Experience in the design of multi-discipline projects
• Proven success growing strategic accounts and securing multi-year, multi-discipline programs
• Executive-level communication, presentation, and negotiation skills; clear, concise technical writing
• Advanced business acumen with command of project financials, pricing strategies, and profitability levers
• Ability to cultivate, mentor, and develop Project Managers and emerging leaders
• Experience leading proposals, interviews, and client workshops in partnership with Marketing
• Proficiency with Microsoft Office and familiarity with CRM and project management platforms

Responsibilities

• Serve as principal‑level relationship owner for assigned clients and maintain executive touchpoints.
• Create account plans and strategies to grow relationships and multi‑year programs.
• Align SSR services with client standards and strategic goals; anticipate future needs.
• Lead project initiation, define scope, deliverables, schedules, budgets, and risk.
• Oversee multi‑discipline project teams to achieve Total Project Success.
• Direct project management activities: contracts, schedules, budgets, risk management, QA/QC, close‑out.
• Monitor financials: fee burn, earned value, forecasts; manage invoices and change orders.
• Forecast monthly revenue and plan workload with Operations Directors.
• Pursue new work through delivery excellence, relationship development, and proposals.
• Maintain accurate opportunity and activity records in CRM; uphold capture and pipeline practices.
• Resolve issues proactively; facilitate timely decisions and accelerate when required.
• Support collections with clients and PMs to meet AR goals; negotiate fee structures when appropriate.

Skills

Project Management

Client Relationship

Account Planning

Executive Communication

Strategic Selling

Education

Technical Bachelor’s degree

Professional Engineer Licensure preferred

Tools

CRM software

Microsoft Office

Job description

Smith Seckman Reid, Inc. is seeking a Client Relationship Manager I in Dallas to lead regional client relationships and drive Total Project Success across people, product, and profit.

You will build long-term partnerships, deliver solutions, and align SSR services with evolving client needs in healthcare, infrastructure, and more. You will manage executive touchpoints, guide account plans, initiate projects, and oversee multi‑discipline teams while mentoring Project Managers and pursuing new