Owner-Driven Client Relationship Leader

Smith Seckman Reid, Inc; Dallas (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

ESOP ownership from day one

401(k) with immediate vesting and a ̂%

Medical, dental, and vision coverage

Company-paid life and disability

Flexible schedules

Paid parental leave

Generous PTO

Tuition reimbursement

Ongoing professional development

Job summary

SSR is seeking a Client Relationship Manager I to lead principal relationships for regional clients, driving Total Project Success across people, product, and profit. You will acquire work through exceptional delivery, lead multidiscipline teams, and align SSR's services to evolving client needs in healthcare, infrastructure, and industrial markets.

In this role, you will manage executive-level touchpoints, develop strategies to grow accounts, and oversee project initiation, scope, budgets, and

Qualifications

• Minimum: ability to consistently generate $1.5M - $3M of per year.
• Minimum: 12+ years of applicable project/client management experience.
• Bachelor's degree in a major technical discipline or equivalent experience.
• PE licensure preferred.

Responsibilities

• Serve as principal relationship owner and trusted advisor for assigned clients; maintain regular executive-level touchpoints.
• Create account plans and strategies to grow relationships, share of wallet, and multiyear programs.
• Align SSR services with client standards and goals; anticipate future needs and position new solutions.
• Lead project initiation and kickoffs; define scope, deliverables, schedule milestones, budgets, and risk parameters.
• Oversee multidisciplinary project teams to achieve Total Project Success; mentor Project Managers.
• Direct project management activities: contracts and fee development, schedules and manhour budgets, risk management, QA/QC, closeout.
• Forecast monthly revenue and collaborate on workload planning and staffing.
• Pursue and secure new work through outstanding delivery and proposal leadership with Marketing and technical teams.
• Maintain CRM records and disciplined capture and pipeline.
• Resolve issues proactively; escalate when needed.
• Support collections to meet AR goals.

Skills

Executive-level communication

Relationship management

Strategic account growth

Negotiation

CRM proficiency

Education

Bachelor's degree in technical discipline or relevant field

Professional Engineer Licensure preferred

Tools

Microsoft Office

CRM software

Project management platforms

Job description

SSR is seeking a Client Relationship Manager I to lead principal relationships for regional clients, driving Total Project Success across people, product, and profit. You will acquire work through exceptional delivery, lead multidiscipline teams, and align SSR's services to evolving client needs in healthcare, infrastructure, and industrial markets.

In this role, you will manage executive-level touchpoints, develop strategies to grow accounts, and oversee project initiation, scope, budgets, and