Strategic Client Relations Manager

Global Payments; Cincinnati (OH); On-site; USD 75,000 - 115,000; Full time

Benefits offered by this job

Medical, dental and vision care

EAP programs

Paid time off

Retirement and investment options

Charitable gift matching

Worldwide days of service

Job summary

Global Payments in Cincinnati seeks a client relations professional to manage multi-account relationships and act as the primary contact for issue resolution, ensuring client retention and satisfaction.

You will collaborate with relationship managers and internal teams, learn the Worldpay product suite, and help coordinate servicing, documentation, and operational arrangements for assigned accounts.

Qualifications

• The ability to establish and maintain effective working relationships, both internally as well as externally.
• Organizational and time management skills
• Broad knowledge of Worldpay products and related services
• A strong aptitude to analyze and solve problems
• Prior banking or finance related experiences a plus

Responsibilities

• Ensure a positive and consistent relationship for one or more assigned clients
• Serve as primary point of contact to support problem resolution and ensure client retention
• Develop strong working relationships with assigned clients and Worldpay resources
• Coordinate with clients, relationship managers and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed, and all operational arrangements are in place to service assigned accounts

Skills

Relationship building

Time management

Product knowledge

Analytical skills

Finance experience

Job description

Global Payments in Cincinnati seeks a client relations professional to manage multi-account relationships and act as the primary contact for issue resolution, ensuring client retention and satisfaction.

You will collaborate with relationship managers and internal teams, learn the Worldpay product suite, and help coordinate servicing, documentation, and operational arrangements for assigned accounts.