Global Enterprise Client Success Manager

Global Payments Inc.; Cincinnati (OH); On-site; USD 75,000 - 115,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision care

Employee Assistance Program (EAP)

Paid time off

Recognition programs

Retirement options

Charitable matching programs

Worldwide service days

Job summary

Global Payments Inc. is seeking a Client Relations Account Manager (CSM) to join our Enterprise team and help shape the future of global commerce. You’ll be the primary contact for assigned clients, ensuring positive relationships and retention.

You’ll coordinate with clients and internal teams to ensure proper servicing and executed paperwork, drawing on your banking or finance experience. Bring strong relationship skills, organization, and problem-solving to thrive in a fast-paced payments

Qualifications

• Ability to establish and maintain effective working relationships both internally and externally.
• Strong organizational and time management skills.
• Broad knowledge of Worldpay products and related services.
• A strong aptitude to analyze and solve problems.
• Prior banking or finance related experiences is a plus.

Responsibilities

• Ensure a positive and consistent relationship for one or more assigned clients.
• Serve as primary point of contact to support problem resolution and ensure client retention.
• Develop strong working relationships with assigned clients and Worldpay resources.
• Coordinate with clients, relationship managers and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed, and all operational arrangements are in place to service assigned accounts.

Skills

Relationship management

Organizational skills

Time management

Knowledge of Worldpay products

Problem solving

Banking/finance experience (plus)

Job description

Global Payments Inc. is seeking a Client Relations Account Manager (CSM) to join our Enterprise team and help shape the future of global commerce. You’ll be the primary contact for assigned clients, ensuring positive relationships and retention.

You’ll coordinate with clients and internal teams to ensure proper servicing and executed paperwork, drawing on your banking or finance experience. Bring strong relationship skills, organization, and problem-solving to thrive in a fast-paced payments