Strategic Client Partner — Software Delivery Lead

YLD; United States; Remote; USD 93,000 - 147,000; Full time

Benefits offered by this job

Company Private Health care

Enhanced fully paid maternity and pаrе

Company’s Pension Scheme

25 days annual holiday (excluding Pub​

£2000 annual allowance for Training/Co

£300 annual allowance for additional硬

Mental Health support through access

Meditation/Sleep support through Head

AI support: Claude licence

Bonus (depending on Company perf/ults)

Company laptop

Employee referral schemes

Job summary

YLD, a London-based software engineering and design consultancy, is hiring a Senior Client Partner. You will lead client engagements end‑to‑end, partnering with consultants to ensure impactful and successful outcomes.

You will build trusted advisor relationships with stakeholders and drive profitability and strategic account growth. Reporting to Head of Client Services, you’ll guide teams on complex products and services, balance client needs with company targets, and coordinate staffing and

Qualifications

• Proven success in a similar role, preferably within a software development consultancy.
• Strong consulting and stakeholder management experience.
• Knowledge of large‑scale software delivery in complex environments, with hands-on delivery background.
• Experience in complex organisations and multi‑supplier environments is an advantage.
• Excellent relationship-building skills with clients and internal teams.

Responsibilities

• Run client engagements through their lifecycle, collaborating with Commercial Teams and consultant teams to meet client expectations.
• Build long‑term partnerships and trust with key stakeholders to align with client needs.
• Conduct regular account assessments (weekly/monthly/quarterly) and act as escalation point when needed.
• Own profitability and performance Across engagements, ensure smooth billing and prompt payments.
• Support client transformation initiatives and identify opportunities for further improvement.
• Coordinate staffing for engagements with internal People & Operations, including interviewing and onboarding new team members.
• Handle people matters promptly and effectively to protect engagement success.

Job description

YLD, a London-based software engineering and design consultancy, is hiring a Senior Client Partner. You will lead client engagements end‑to‑end, partnering with consultants to ensure impactful and successful outcomes.

You will build trusted advisor relationships with stakeholders and drive profitability and strategic account growth. Reporting to Head of Client Services, you’ll guide teams on complex products and services, balance client needs with company targets, and coordinate staffing and