Strategic Client Implementation Lead

Jobtailor; Provo (UT); On-site; USD 90,000 - 130,000; Full time

Job summary

Jobtailor seeks a seasoned Client Implementation Project Manager to oversee client onboarding, tailor product configuration to goals, and set realistic expectations. You will lead cross-functional teams and own the client journey from kickoff to successful adoption.

In this role, you will coordinate with Delivery, Engineering, and Support to meet milestones, ensure high client satisfaction, and advocate for client needs throughout the implementation lifecycle.

Qualifications

• Minimum 5 years’ of relevant experience in a client-facing project management, consulting, or operations role; ideally in a healthcare related field.
• Excellent interpersonal, communications, listening, and presentation skills.
• Solid working knowledge of improvement methodology, best practices, and data analytics
• Proven track record of successfully delivering complex projects and attaining high client satisfaction.
• Ability to work in a fast-paced environment while prioritizing competing client needs.
• Obsession with customer experience including follow-up and problem resolution.
• Bachelor’s degree and 5 years minimum of prior relevant experience in a client-facing project management, consulting, or operations role; ideally in a healthcare related field.

Responsibilities

• Provides day to day oversight of the client implementation including understanding the clients’ goals and use cases, recommend, and guide product configuration, help set expectations, and establish priorities.
• Forms strong relationships with clients by serving as the primary point of contact for implementation, understanding and communicating client feedback internally.
• Partners with Delivery Team to ensure completion of product configuration, manage timeline for deliverables and to setup clients for success.
• Collaborate between multiple departments and teams to reconcile competing priorities to maximize overall client satisfaction and project success.
• Brings in appropriate PGForsta experts and creates seamless handoff to other departments and post implementation support.
• Identify and escape challenges and risks associated with implementation and client satisfaction to supervisor and other senior team members before problems become critical.
• Provides product overview and connects client with training and education opportunities.

Skills

Client-Facing Project Management

Healthcare Experience

Improvement Methodology

Data Analytics

Interpersonal Communication

Education

Bachelor's Degree

Job description

Jobtailor seeks a seasoned Client Implementation Project Manager to oversee client onboarding, tailor product configuration to goals, and set realistic expectations. You will lead cross-functional teams and own the client journey from kickoff to successful adoption.

In this role, you will coordinate with Delivery, Engineering, and Support to meet milestones, ensure high client satisfaction, and advocate for client needs throughout the implementation lifecycle.