Strategic Client Growth & Renewal Manager

Copyright; Danvers (MA); On-site; USD 70,000 - 85,000; Full time

Job summary

CCC is seeking a Client Engagement Manager in Danvers, MA to serve as the account relationship manager for corporate clients. You will focus on renewals and upsells, expanding relationships, and driving revenue in collaboration with our sales team.

The role requires 3-5 years of client management experience, B2B sales success, and up to 20% travel. You’ll work from our Danvers office and support eastern hours.

Qualifications

• 3-5 years corporate client account management and client retention experience a must.
• Proven B2B sales/renewals success, including business development capabilities to mine accounts for upsell opportunities.
• Travel approximately up to 20%.

Responsibilities

• Act as a strong high touch resource to clients, driven through a comprehensive understanding of client and CCC products.
• Develop and execute win/win negotiation strategies for contract renewals that maximize contract value while protecting and enhancing the customer relationship and securing the renewal.
• Maximize account growth by identifying new revenue sources and by promoting products and services.
• Analyze and documents business problems from the customer perspective, identifies trends and recommends solutions based on the products.
• Escalation point for handling difficult client issues, high severity requests, or issue escalations.
• Act as customer advocate to ensure that all departments understand customers’ needs and requirements.
• Conduct occasional training with client staff to ensure proper utilization of the licenses and supported products.

Skills

Account management

B2B sales

Renewals

Job description

CCC is seeking a Client Engagement Manager in Danvers, MA to serve as the account relationship manager for corporate clients. You will focus on renewals and upsells, expanding relationships, and driving revenue in collaboration with our sales team.

The role requires 3-5 years of client management experience, B2B sales success, and up to 20% travel. You’ll work from our Danvers office and support eastern hours.