Client Success & Renewals Manager

Aegis Worldwide; Brentwood (TN); On-site; USD 20,000 - 30,000; Full time

Job summary

A leading consultancy firm located in Brentwood, Tennessee, is seeking someone to manage client relationships and ensure successful renewals. The ideal candidate will have experience working with executive leadership in a consultative manner and possess strong organizational and detail-oriented skills. The role requires working in-office Monday to Thursday, with occasional travel for conferences. This position offers the potential to earn commissions on client renewals, with an average earnings range of $20,000 to $30,000.

Qualifications

• Proven ability to work with executive leadership.
• Experience in managing client relationships in a consultative manner.

Responsibilities

• Manage client relationships and renewal cycles.
• Support onboarding, engagement, and communications.
• Coordinate trainings, resources, and industry updates.
• Track client activity and keep things running smoothly.
• Work cross-functionally with marketing, leadership, and ops.

Skills

Relationship building

Detail-oriented

Organizational skills

Job description

If you like relationship building, keeping clients engaged, and being the person who makes sure partnerships actually stick, this could be the role for you!

This team works closely with C-level executive clients on industry insights, best practices, M&A trends, and strategic resources. It’s less “sales hustle,” more trusted partner/client success energy. This company has a 90% renewal rate, and you earn commission on every renewal! The average commission this role makes is between $20-30k!!

What you’d do

• Manage client relationships and renewal cycles
• Support onboarding, engagement, and communications
• Coordinate trainings, resources, and industry updates
• Track client activity and keep things running smoothly
• Work cross-functionally with marketing, leadership, and ops

What we are looking for

• Ability to work in the office Monday - Thursday, and have the ability to travel a few times a year for conferences
• Composed, organized, detail-oriented, and have a proven ability to work with executive leadership
• We’re targeting candidates who’ve owned client relationships in a consultative way, not high-volume, scripted, or call-center-style environments, OR supporting clients post-sale through onboarding, training, or learning and development initiatives