Client Engagement & Renewal Manager

Copyright Clearance Center (CCC); Massachusetts; On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Sales incentives

Job summary

Copyright Clearance Center (CCC) in Danvers, MA is seeking a Client Engagement Manager to oversee corporate-client relationships, renewals, and upsells. The role emphasizes maximizing contract value while expanding usage of CCC products across client teams.

The successful candidate will have 3-5 years in corporate client management and proven B2B renewal experience, with strong communication skills and readiness to travel up to 20% for meetings and trainings.

Qualifications

• 3-5 years corporate client account management and client retention experience required.
• Proven B2B sales/renewals success with ability to mine accounts for upsell opportunities.
• Strong interpersonal and written communication skills; comfortable delivering presentations.

Responsibilities

• Act as a high-touch resource to clients with deep knowledge of CCC products.
• Develop and execute win/win renewal strategies to maximize value and secure renewals.
• Maximize account growth by identifying new revenue sources and promoting CCC products.
• Analyze client problems from their perspective and recommend solutions.
• Serve as escalation point for difficult client issues and high-severity requests.
• Advocate for customers to ensure departments understand needs and requirements.
• Conduct occasional training and value presentations to ensure proper license utilization.

Skills

Account management

Client retention

B2B sales

Negotiation

Communication skills

Travel willingness

Job description

Copyright Clearance Center (CCC) in Danvers, MA is seeking a Client Engagement Manager to oversee corporate-client relationships, renewals, and upsells. The role emphasizes maximizing contract value while expanding usage of CCC products across client teams.

The successful candidate will have 3-5 years in corporate client management and proven B2B renewal experience, with strong communication skills and readiness to travel up to 20% for meetings and trainings.