Client Engagement Manager

Copyright Clearance Center (CCC); Massachusetts; On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Sales incentives

Job summary

Copyright Clearance Center (CCC) in Danvers, MA is seeking a Client Engagement Manager to oversee corporate-client relationships, renewals, and upsells. The role emphasizes maximizing contract value while expanding usage of CCC products across client teams.

The successful candidate will have 3-5 years in corporate client management and proven B2B renewal experience, with strong communication skills and readiness to travel up to 20% for meetings and trainings.

Qualifications

• 3-5 years corporate client account management and client retention experience required.
• Proven B2B sales/renewals success with ability to mine accounts for upsell opportunities.
• Strong interpersonal and written communication skills; comfortable delivering presentations.

Responsibilities

• Act as a high-touch resource to clients with deep knowledge of CCC products.
• Develop and execute win/win renewal strategies to maximize value and secure renewals.
• Maximize account growth by identifying new revenue sources and promoting CCC products.
• Analyze client problems from their perspective and recommend solutions.
• Serve as escalation point for difficult client issues and high-severity requests.
• Advocate for customers to ensure departments understand needs and requirements.
• Conduct occasional training and value presentations to ensure proper license utilization.

Skills

Account management

Client retention

B2B sales

Negotiation

Communication skills

Travel willingness

Job description

The Client Engagement Manager is the account relationship manager for corporate clients. You are responsible for renewals and upsells and for maintaining and expanding relationships at a wide variety of levels within clients while at the same time seeking out and developing new growth opportunities to be closed in collaboration with our sales department. In this role the CEM ensures client satisfaction resulting in high client loyalty and maximized penetration and utilization of CCC products in the assigned group of clients. Client retention and overall revenue growth through close client engagement are critical KPI’s

The selected candidate will ideally reside within commuting distance of our Danvers, MA headquarters and will be expected to work in the office as requested for training, meetings and events - can be flexible for the right candidate. You must be able to work and attend meetings in Eastern work hours.

Annual base range: $70,000 - $85,000

Other compensation: Sales/renewals incentives

The actual salary offer to the successful candidate will be based on job-related education, training, licensure, certifications, related experience and other related factors.

What you'll be doing:

• Act as a strong high touch resource to clients, driven through a comprehensive understanding of client and CCC products.
• Develop and execute win/win negotiation strategies for contract renewals that maximize contract value while protecting and enhancing the customer relationship and securing the renewal.
• Maximize account growth by identifying new revenue sources and by promoting products and services.
• Analyze and documents business problems from the customer perspective, identifies trends and recommends solutions based on the products.
• Escalation point for handling difficult client issues, high severity requests, or issue escalations.
• Act as customer advocate to ensure that all departments understand customers’ needs and requirements.
• Conduct occasional training and value presentations with client to ensure proper utilization of the licenses and supported products.

Requirements:

• 3-5 years corporate client account management and client retention experience a must
• Proven B2B sales/renewals success, including business development capabilities to mine accounts for upsell opportunities
• Demonstrated ability to enhance relationships, develop new internal contacts across all levels and cultures
• Ability to consistently demonstrate innovation and sound judgment when making decisions
• Exceptional interpersonal skills and written communication skills, comfortable delivering formal presentations
• Travel approximately up to 10 - 20%

Success Competencies:

• Is a strong communicator - relates comfortably with people across levels, functions and cultures
• Is a nimble learner – readily learns and adopts new technologies; is resourceful and curious
• Possesses aptitude for exploring and learning new technology independently and ability to simplify for the client and team Uses knowledge of customer needs, business insights and strategies to guide actions
• Considers all relevant factors and uses appropriate decision-making criteria and principles
• Is highly organized and comfortable managing multiple projects simultaneously, demonstrating excellent time management skills with attention to details
• Demonstrates self-awareness; possesses a strong work ethic and manages own workload autonomously
• Driven, self-motivated, enthusiastic.

A pioneer in voluntary collective licensing, CCC is a leading information solutions provider to organizations around the world. CCC works to advance copyright, accelerate knowledge, and power innovation. CCC helps organizations harness the power of data, AI, and machine learning to drive strategic decision-making, grow their businesses, and gain competitive advantage.

When you join CCC, you become part of a dynamic organization strengthened by our community. We care about our team members and clients. We strive to create advanced technology in a vibrant, innovative culture. CCC provides excellent benefits.

CCC is an Equal Opportunity, Individuals with Disabilities and Protected Veterans Affirmative Action Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and/or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and/or veteran status, and any other characteristic protected by applicable law.

If you need accommodation for any part of the employment process because of disability, please let a member of our HR Department know the nature of your request.