Strategic Client Delivery Readiness Lead

The Clearing House; Northern (KY); Hybrid; USD 85,000 - 120,000; Full time

Job summary

The Clearing House seeks a Client Delivery Readiness Specialist to lead the readiness lifecycle for new services and features. You will coordinate between product, technology, and support teams to ensure compliant, auditable processes and metrics reporting.

Responsibilities include designing readiness procedures, producing key performance dashboards, and driving training for staff to sustain high-quality client support across all service lines.

Qualifications

• Bachelor's degree in business, IT, or related analytical field.
• 3+ years in financial or payments industries with documenting complex operational processes.
• Proficiency in Agile methodologies and Jira workflows.

Responsibilities

• Author and govern the Client Delivery Readiness framework and program docs.
• Publish executive reports, dashboards, and audit reports.
• Collaborate with cross-functional teams to standardize operational workflows.

Skills

Agile methodologies

Jira

Analytical skills

Verbal & written communication

Education

Bachelor's degree in business, IT, or related field

Tools

Jira

MS Office

Job description

The Clearing House seeks a Client Delivery Readiness Specialist to lead the readiness lifecycle for new services and features. You will coordinate between product, technology, and support teams to ensure compliant, auditable processes and metrics reporting.

Responsibilities include designing readiness procedures, producing key performance dashboards, and driving training for staff to sustain high-quality client support across all service lines.