Senior Client Implementation & UAT Lead

The Clearing House; North Carolina; On-site; USD 95,000 - 140,000; Full time

Job summary

The Clearing House seeks a Sr. Client Implementation Specialist to lead onboarding and implementation activities for TCH systems, processes, and products, and to conduct user acceptance testing (UAT).

You will coordinate plans, troubleshoot products, and ensure smooth deployments with thorough testing and documentation, collaborating with clients and internal teams to meet milestones and quality standards.

Qualifications

• Bachelor’s degree in computer science or related field with at least 5 years of experience.
• Minimum 5+ years of client onboarding and integration experience.
• Minimum 5+ years of experience performing testing support for internally developed applications.
• Experience with Windows and Linux based distributed systems, IBM MQ and connect direct technologies.
• Definitive and fundamental understanding of XML language used in messaging.
• Must be detail oriented and organized in both thought and practice.
• Must be able to communicate ideas, both in written and verbal, in a clear, concise and professional manner; including technical writing skills.
• Ability to work with all levels within the organization.
• Strong attention to detail to ensure firm policies and procedures are adhered.
• Proficiency with MS Office applications including MS Project.
• Proven experience in user acceptance testing and/or system implementation.
• Strong understanding of software development lifecycles (SDLC) and quality assurance processes.

Responsibilities

• Lead client onboarding and implementation activities, ensuring timely and successful adoption of systems or products.
• Develop certification plans that validate the business and technical requirements.
• Collaborate with stakeholders to define acceptance criteria and ensure comprehensive test coverage.
• Identify, document, and track issues, bugs, and inconsistencies, working closely with technology teams for resolution.
• Test new product software application or enhancements to existing software application.
• Maintain detailed documentation, including test results, defect logs, and testing/implementation metrics.
• Implement improvements in testing processes that reduce risk and drives efficiencies.
• Serve as the primary point of contact for clients during implementation, providing guidance and addressing concerns.
• Develop and deliver training materials, user guides, and support documentation for end-users.
• Conduct system configurations, data migrations, and customizations based on client requirements.
• Coordinate cross-functional teams to ensure all implementation milestones are met.
• Monitor and evaluate implementation success, collecting feedback for continuous improvement.

Skills

Onboarding & implementation

UAT testing

Communication skills

SDLC knowledge

Technical writing

Organizational skills

Cross-functional collaboration

Education

Bachelor’s degree in CS or related field

Tools

MS Project

Windows

Linux

IBM MQ

XML messaging

Job description

The Clearing House seeks a Sr. Client Implementation Specialist to lead onboarding and implementation activities for TCH systems, processes, and products, and to conduct user acceptance testing (UAT).

You will coordinate plans, troubleshoot products, and ensure smooth deployments with thorough testing and documentation, collaborating with clients and internal teams to meet milestones and quality standards.