Client Onboarding & Implementation Lead

The Clearing House

Charlotte, Northern (NC, KY)

Hybrid

USD 90,000 - 130,000

Full time

5 days ago

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Job summary

The Clearing House in Charlotte, NC is seeking a Client Implementation Specialist to lead onboarding and implementation of TCH systems and products. You will drive UAT, troubleshoot, coordinate between clients and internal teams, and ensure smooth adoption and high client satisfaction.

The role requires a strong foundation in SDLC, experience with onboarding and testing, and excellent written and verbal communication.

Qualifications

Bachelor’s degree in computer science or related field with a minimum of 5 years of experience.
Minimum 3+ years of client onboarding and integration experience.
Minimum 3+ years of testing support for internally developed applications.
Experience with Windows and Linux distributed systems, IBM MQ and Connect Direct technologies.
Definitive and fundamental understanding of XML language used in messaging.
Must be detail oriented and organized in both thought and practice.
Must be able to communicate ideas, both in written and verbal, in a clear, concise and professional manner, including technical writing skills.

Responsibilities

Lead client onboarding and implementation activities for timely adoption.
Develop certification plans that validate the business and technical requirements.
Collaborate with stakeholders to define acceptance criteria and ensure comprehensive test coverage.
Identify, document, and track issues, bugs, and inconsistencies, working closely with technology teams for resolution.
Test new product software application or enhancements to existing software application.
Maintain detailed documentation, including test results, defect logs, and testing/implementation metrics.
Implement improvements in testing processes that reduce risk and drives efficiencies.
Serve as the primary point of contact for clients during implementation, providing guidance and addressing concerns.
Develop and deliver training materials, user guides, and support documentation for end-users.
Conduct system configurations, data migrations, and customizations based on client requirements.
Coordinate cross-functional teams to ensure all implementation milestones are met.
Monitor and evaluate implementation success, collecting feedback for continuous improvement.
Development of onboarding and implementations project plans.
Development of test cases and supporting documentation against requirements experience.
Ability to continuously enhance testing criteria and results reporting.
As directed, undertake additional duties and responsibilities that may arise from time to time.
Ability to build relationships, build consensus, negotiate solutions, and guide customers through their decision process is highly desirable.