Client Delivery Readiness Lead - Payments

PAYCO The Clearing House Payments Company L.L.C.; North Carolina; On-site; USD 90,000 - 130,000; Full time

Job summary

The Clearing House Payments Company L.L.C. is seeking a Client Delivery Readiness Specialist to drive strategic preparation and alignment of Production Support Operations and Client Implementation teams, ensuring seamless client support across all service offerings.

You will own the end-to-end readiness lifecycle for new services, collaborate with internal subject matter experts and support units, design readiness processes, analyze performance metrics, and ensure adherence to audit, risk, and

Qualifications

• Bachelor’s degree in business, Information Technology, or a related analytical field.
• 3+ years of financial industry experience, specifically within payments, with a proven track record of documenting complex operational processes and product requirements.
• Proficiency in Agile methodologies and hands-on experience managing workflows in Jira.
• Proficiency in MS Office Suite.
• Exceptional analytical problem-solving skills, sharp attention to detail, and professional verbal and written communication skills.

Responsibilities

• Author, optimize, and govern the Client Delivery Readiness framework and all associated program documentation.
• Design, evaluate, and publish executive management reports, monthly key metric dashboards, and comprehensive audit reports.
• Partner with internal cross-functional teams and technical subject matter experts to architect, map, and standardize operational workflows.
• Oversee that client certification scripts, testing documentation, and deployment checklists are rigorous and fully executed; lead the annual review of Client Delivery Readiness operational procedures.
• Define training requirements and facilitate high-level knowledge-transfer sessions between product/technology teams and support staff.

Skills

Agile methodologies

Jira

MS Office

Analytical skills

Communication skills

Education

Bachelor's degree

Tools

Jira

MS Office

Job description

The Clearing House Payments Company L.L.C. is seeking a Client Delivery Readiness Specialist to drive strategic preparation and alignment of Production Support Operations and Client Implementation teams, ensuring seamless client support across all service offerings.

You will own the end-to-end readiness lifecycle for new services, collaborate with internal subject matter experts and support units, design readiness processes, analyze performance metrics, and ensure adherence to audit, risk, and