Strategic Client Account Manager (MSP)

MicroTech Systems, Inc; Boise (ID); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Base salary + commission

Health care

Paid time off

401k matching

Professional development

Job summary

MicroTech Systems in Boise, Idaho, seeks a Client Account Manager to connect with clients, prospect new business, and ensure satisfaction with services delivered. The role emphasizes strong technical background, analytics, and problem-solving to provide comprehensive solutions beyond products.

The ideal candidate will maintain relationships, negotiate contracts, and collaborate with service teams to meet quotas while driving profits and client success.

Qualifications

• Bachelor's degree in Business, Sales or related field preferred.
• Strong verbal and written communications skills.
• Excellent listening, negotiation, and presentation abilities.
• Familiarity with CRM software preferred.
• Proven ability to juggle multiple account management projects with attention to detail.
• Ability to communicate and influence key stakeholders at all levels, including executive and C-level.

Responsibilities

• Act as product expert—determine system capabilities and restrictions; evaluate client objectives and suggest alternatives.
• Provide client support; collaborate with technical team to deliver exceptional service.
• Oversee customer account management; develop new business and negotiate contracts to maximize profits.
• Collaborate cross-functionally with service teams to achieve quotas while keeping clients satisfied.
• Ensure timely and successful delivery of solutions according to customer needs and objectives.

Skills

Communication skills

CRM software

Negotiation skills

Presentation skills

Attention to detail

Interpersonal skills

Technical sales

Driver's license

Education

Bachelor's degree in Business or related field

Tools

Microsoft Office

QuickBooks

Autotask

Job description

MicroTech Systems in Boise, Idaho, seeks a Client Account Manager to connect with clients, prospect new business, and ensure satisfaction with services delivered. The role emphasizes strong technical background, analytics, and problem-solving to provide comprehensive solutions beyond products.

The ideal candidate will maintain relationships, negotiate contracts, and collaborate with service teams to meet quotas while driving profits and client success.