IT Support Specialist - MSP Level II

MicroTech Systems, Inc; Boise (ID); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health care

Paid time off

401k matching

Professional development

Job summary

MicroTech Systems is seeking a Technical Support Specialist to join our Boise, Idaho team. You will provide technical guidance and support to clients and the business, using strong communication and problem-solving skills to deliver timely solutions.

The role requires experience with Office 365, Windows Server/Active Directory, Microsoft Exchange, scripting, PowerShell, and network/HW troubleshooting. Expect both on-site and remote work with a focus on client satisfaction.

Qualifications

• Associate's degree in Computer Science or equivalent preferred.
• Four years minimum IT support experience including Office 365 install/config/administration/troubleshooting.
• Experience with Windows Server/Active Directory/configuration/administration/troubleshooting.
• Experience with Microsoft Exchange. Scripting knowledge and PowerShell.
• Hypervisor understanding/administration and backup solutions.
• Advanced desktop, server, LAN and WAN troubleshooting and maintenance.

Responsibilities

• Diagnosing and resolving advanced issues for applications, OS, and hardware.
• Provide technical assistance and solutions to clients.
• Collect detailed information from references, software utilities, or clients.
• Troubleshoot networks, desktops/laptops, and mobile devices.
• Use Service Desk ticketing system to document work, progress, and resolutions.
• Ensure tickets are processed promptly and logs are updated.
• Contact clients and resolve issues within SLA timeframes.
• Troubleshooting will involve onsite and remote work; maintain professionalism.
• Follow up with clients to ensure satisfaction before closing tickets.

Skills

Time management

Client relations

Non-technical explanation

Professionalism

Education

Associate's degree in Computer Science

Tools

Office 365

Windows Server

Active Directory

Microsoft Exchange

Scripting

PowerShell

Hypervisor

Backup solutions

LAN/WAN troubleshooting

Job description

MicroTech Systems is looking for a Technical Support Specialist to join our team in ourBoise, Idahooffice. This person will provide technical guidance and support to our business and clients.

The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. The ideal candidate will use their interpersonal skills to communicate with clients and provide a solution to their technical problems quickly and professionally.

Responsibilities:

• Diagnosing and resolving advanced issuesfor a wide variety of applications, operating systems, and equipment such as installation, configuration, optimization, upgrading, troubleshooting, and maintenance of networkhardware and software components.
• Providing technical assistance and solutions to clients.
• Collecting specific and detailed information from reference sources, software utilities, or clients.
• Performing advanced troubleshooting of networks, desktops/laptops, and mobile devices.
• Utilizing the Service Desk ticketing system to document all work, progress, and resolutions.
• Ensuring tickets are promptly assigned and processed.
• Ensuring ticket worklogs are continuously updated while being worked, and final resolution(s) provided within all completed tickets.
• Contacting clients and resolving issues within SLA timeframes.
• Troubleshooting will involve both onsite and remote work. Professionalism is a priority.
• Following up with clients to ensure accurate solutions and client satisfaction before closing each ticket.

Requirements:

• Associate's degree in Computer Science (or the equivalent) is preferred.
• MSP experience preferred
• Fouryears minimum of related IT support experience - including but not limited to:
  • Office 365 installation / configuration / administration / troubleshooting
  • Microsoft Windows Server / Active Directory / configuration / administration / troubleshooting
  • Microsoft Exchange
  • Scripting knowledge and experience
  • PowerShell knowledge
  • Hypervisor understanding / administration
  • Advanced installation, maintenance, troubleshooting of various backup solutions
  • Advanced desktop, server, LAN and WAN troubleshooting and maintenance
• Technically savvy with strong time management skills
• Experience troubleshooting issues and achieving solutions
• The ability to explain to a non-technical person in a way they will understand
• Maintain a high degree of professionalism
• Maintain superior client relations

About MicroTech Systems:

MicroTech Systems is a professional IT Managed Service Provider (MSP)dedicated to helping people feel secureso that we can all grow together! Our employees enjoy a work culture that promotes our core values first and foremost: Integrity First, Build Trust, Own It, Never Give Up, and Customer Service Above All Else.

We are looking for high energy individuals who are motivated and interested in making a long-term commitment to excellence.

MicroTech Systemsoffers a competitive benefits package to employees, including;health care, paid time off and holiday time,401k matchingand professional development.