Strategic Technical Account Manager for MSPs

GDI Infotech; Albuquerque (NM); On-site; USD 90,000 - 120,000; Full time

Job summary

GDI Infotech in Albuquerque, NM is seeking an experienced Technical Account Manager to serve as the primary relationship owner for a portfolio of clients. You will drive customer satisfaction, conduct QBRs, and identify technology opportunities.

The role requires strong communication, MSP/IT services knowledge, and the ability to build trusted partnerships with SMBs. You will collaborate with technical teams to ensure successful delivery of services and ongoing retention.

Qualifications

• 3+ years of experience in Account Management, Client Success, Business Development, or TAM roles.
• Experience in MSP/IT Services environments preferred.
• Experience working with SMB clients and understanding their technology needs.
• Strong presentation, communication, and relationship-building skills.
• Ability to identify business opportunities and translate them into technology solutions.
• Comfort discussing IT infrastructure, cloud services, cybersecurity, and managed services offerings.

Responsibilities

• Manage and nurture relationships across a portfolio of clients.
• Serve as the primary point of contact for strategic account discussions and QBRs.
• Conduct QBRs and present technology roadmaps, metrics, and recommendations.
• Identify opportunities for additional services and projects.
• Collaborate with technical teams to ensure successful delivery.
• Maintain regular communication to ensure satisfaction and retention.
• Develop understanding of client environments and business challenges.

Skills

Account management

Client success

Business development

Technical account management

Relationship-building

Presentations

Communication

Job description

GDI Infotech in Albuquerque, NM is seeking an experienced Technical Account Manager to serve as the primary relationship owner for a portfolio of clients. You will drive customer satisfaction, conduct QBRs, and identify technology opportunities.

The role requires strong communication, MSP/IT services knowledge, and the ability to build trusted partnerships with SMBs. You will collaborate with technical teams to ensure successful delivery of services and ongoing retention.