Strategic Change Management Lead & Training Architect

GAC Solutions; Florida; On-site; USD 90,000 - 150,000; Full time

Job summary

GAC Solutions is seeking an Organizational Change Management lead to develop and execute OCM strategy, communications, and readiness activities. The role includes building comprehensive training programs, materials, and tracking for end-user adoption.

You will lead TTT sessions, align content with client and Genesys teams, and facilitate stakeholder workshops across business and technology groups. Offshore analyst mentoring and executive updates are also key duties.

Responsibilities

• Develop and execute the OCM strategy, communications plan, stakeholder engagement activities, and readiness framework.
• Build and manage the end-to-end training approach, including learning plans, training materials, job aids, quick reference guides, and training completion tracking.
• Lead Train-the-Trainer (TTT) sessions and enable business trainers to successfully deliver training to end users.
• Partner with client stakeholders and the Genesys implementation team to align communications, training content, deployment activities, and adoption support.
• Facilitate workshops, readiness reviews, and stakeholder meetings across business and technology teams.
• Support deployment planning, go-live readiness assessments, hypercare activities, and feedback collection.
• Manage and mentor an offshore OCM Analyst responsible for documentation, content development, training materials, communications support, and project reporting.
• Provide executive-ready updates on change impacts, training progress, readiness status, risks, and mitigation actions

Job description

GAC Solutions is seeking an Organizational Change Management lead to develop and execute OCM strategy, communications, and readiness activities. The role includes building comprehensive training programs, materials, and tracking for end-user adoption.

You will lead TTT sessions, align content with client and Genesys teams, and facilitate stakeholder workshops across business and technology groups. Offshore analyst mentoring and executive updates are also key duties.