OCM & Training Lead: Change & Adoption Champion

Capio Group; Sacramento (CA); On-site; USD 140,000 - 150,000; Full time

Job summary

Capio Group, a California-based IT consulting firm, is seeking an experienced OCM/Training Lead in Sacramento to drive change management and end-user training for a large modernization program. You will design adoption strategies, create training materials, and collaborate with client stakeholders and delivery teams.

The role involves developing online training content, facilitating training activities, and ensuring change readiness across multiple domains within a hybrid Agile delivery.

Qualifications

• Within the last ten years, at least three (3) years of experience as the OCM/Training Lead or similar lead role/title on one or more Qualifying Software Solution implementation projects.
• Within the last ten (10) years, at least three (3) years of experience in assessing stakeholder expectations, and designing, facilitating, and delivering stakeholder communication.
• Within the last ten (10) years, at least three (3) years of experience providing training, development of training materials, and related functional documentation on projects involving multiple internal and external stakeholder groups.
• Must be able to provide a client/user end reference contact information for each applicable project meeting the requirements upon request in the qualification form.
• Possession of at least one currently active globally recognized certification such as PROSCI, ACMP, or Kotter.

Responsibilities

• Identifying and proactively bringing forward issue resolution.
• Guiding and working with the client consultants on adoption of new business processes, the Solution, and the Solution technologies.
• Creating and delivering strategies, plans, and processes to help users maximize the adoption of the Solution.
• Providing documentation and other OCM/Training artifacts for the Solution to ensure that the client Users are successfully prepared to use and support the Solution.
• Performing end user training, technical staff training, and additional train-the-trainer activities for the client trainers.
• Assisting with the development of policies, standards, and guidelines that support the development, implementation, and use of the Solution.
• Overseeing and ensuring that the recording of key information such as system operations is reflected and documented accurately in the Deliverables documentation.
• Developing all Solution online training materials and online documentation.
• Planning, facilitating and administering the Solution training activities.
• Developing methods to be used for obtaining evaluation, measurement, and feedback on training effectiveness.
• Identifying and proactively suggesting issue resolution options.

Job description

Capio Group, a California-based IT consulting firm, is seeking an experienced OCM/Training Lead in Sacramento to drive change management and end-user training for a large modernization program. You will design adoption strategies, create training materials, and collaborate with client stakeholders and delivery teams.

The role involves developing online training content, facilitating training activities, and ensuring change readiness across multiple domains within a hybrid Agile delivery.