Strategic Change Leader for Enterprise Adoption

PTR Premier Truck Rental; Fort Wayne (IN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Premium healthcare

401(k) matching

Paid time off

Learning & development

Team events

Job summary

Premier Truck Rental is seeking a Change & Adoption Lead to drive enterprise change initiatives from Fort Wayne, IN. You will partner with IT, PMO, and leadership to design programs, assess impact, define adoption metrics, and accelerate value realization across ERP, data and process improvements.

This role emphasizes training design, end-user readiness, and governance—delivering measurable outcomes while coordinating with business leaders and change champions to ensure sustained benefits.

Qualifications

• Bachelor’s degree in business, Organizational Development, IT, or related field.
• 5+ years of experience in change management, organizational development, or transformation programs.
• Experience supporting large-scale transformation initiatives (ERP, systems, or process change).
• Strong stakeholder management and communication skills across all organizational levels.
• Experience developing and executing training and communication strategies.
• Experience working within a PMO or enterprise transformation environment.
• Familiarity with structured change management methodologies.
• Experience with learning platforms, communications tools, or adoption analytics.
• Strong analytical mindset with ability to measure and report on outcomes.
• Strong problem-solving skills and an aptitude for identifying solutions to complex business problems.
• Excellent time-management and organizational skills, with the ability to manage multiple projects simultaneously.
• A proactive mindset, with a focus on continuous improvement and value-driven project outcomes.
• Ability to adapt quickly in a fast-paced, changing environment and respond to shifting priorities.

Responsibilities

• Develop and execute comprehensive change management strategies aligned with enterprise initiatives
• Conduct change impact assessments and stakeholder analysis
• Define success metrics (adoption, usage, readiness, and business outcomes)
• Align change plans with project timelines, PMO governance frameworks, and project delivery standards.
• Identify and actively manage key stakeholders across business functions
• Develop and execute targeted communication plans to drive awareness and understanding
• Partner with leadership to reinforce messaging and promote change sponsorship
• Establish feedback loops to monitor sentiment and address resistance
• Partner with Learning & Development to design role-based training strategies
• Support development of training materials, job aids, and learning pathways
• Coordinate and execute end-user training plans (including train-the-trainer models)
• Ensure readiness for go-live and post-implementation support
• Develop adoption frameworks to measure and track user engagement
• Monitor and report on adoption metrics, readiness scores, and behavioral change
• Identify risks to adoption and implement mitigation strategies
• Lead business readiness activities including role mapping and process alignment
• Establish and enable a network of business change champions / super users
• Partner with functional leaders to embed change within operational workflows
• Support alignment of “as-is” and “to-be” business processes and roles
• Maintain documentation, playbooks, and repeatable change frameworks
• Capture lessons learned and continuously improve change practices
• Support benefits realization by linking adoption to business outcomes
• We partner with the Predictive Index behavioral assessment tool, which helps identify natural behavioral drives such as dominance, extraversion, patience, and formality. This tool supports hiring decisions, team development, and employee engagement throughout the entire employee lifecycle.

Job description

Premier Truck Rental is seeking a Change & Adoption Lead to drive enterprise change initiatives from Fort Wayne, IN. You will partner with IT, PMO, and leadership to design programs, assess impact, define adoption metrics, and accelerate value realization across ERP, data and process improvements.

This role emphasizes training design, end-user readiness, and governance—delivering measurable outcomes while coordinating with business leaders and change champions to ensure sustained benefits.