Strategic Change Leader & Customer Liaison — Hybrid DC

jstcorp; Washington (District of Columbia); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Joint Strategic Technologies (JST) is seeking an experienced Senior Change Management & Customer Liaison Lead to join our team in the Washington, DC area. The role focuses on managing large military service contracts through strategic communications, training, and stakeholder engagement.

The ideal candidate has extensive DoD experience, excellent written and oral communication skills, and a proven track record leading organizational change initiatives within a government context.

Qualifications

• Ten years of experience supporting DoD information technology training or instructional design.
• Strong written and oral communication skills for change management and training elements.
• Documented experience leading change management initiatives.

Responsibilities

• Prepare the customer acquisition community for changes from higher-level regulations and develop training materials.
• Modify or conduct stakeholder analyses identifying roles and impacts on business processes.
• Develop and implement an Organization Change Management plan and monitor its effectiveness.
• Assess organizational structure and accountability, and provide alignment recommendations.
• Attend Government Control Boards and document impacts while sustaining user engagement and metrics.

Skills

DoD IT Training Experience

Strong Communication Skills

Change Management

Training & Instruction Design

Stakeholder Engagement

Education

Bachelor's degree in a related field

Tools

Microsoft Office Suite

Job description

Joint Strategic Technologies (JST) is seeking an experienced Senior Change Management & Customer Liaison Lead to join our team in the Washington, DC area. The role focuses on managing large military service contracts through strategic communications, training, and stakeholder engagement.

The ideal candidate has extensive DoD experience, excellent written and oral communication skills, and a proven track record leading organizational change initiatives within a government context.