Senior Change Management & Customer Liaison Lead

JST; Washington (District of Columbia); Hybrid; USD 120,000 - 160,000; Full time

Job summary

JST seeks an experienced Senior Change Management & Customer Liaison Lead to join a multi-disciplinary team co-located with government employees. The role covers strategic communications, training, acquisition lifecycle management, and stakeholder engagement for large military service contracts.

This full-time hybrid position in Washington, DC combines in-office collaboration with telework. JST emphasizes strong benefits, a collaborative culture, and support for veterans and military spouses.

Qualifications

• Ten years of experience supporting DoD information technology training or instructional design.
• Bachelor's degree in a related field.
• Possess sufficient knowledge and strong communication skills to effectively and efficiently execute and control all change management and training related elements of the contract.
• Documented experience leading change management initiatives and have strong written and oral communication skills.

Responsibilities

• Prepare the Customer acquisition community for changes from higher-level Department and Federal regulations across the contract lifecycle.
• Maintain stakeholder analysis identifying stakeholders, their roles, usage of Navy ePS, and impact to Customer processes.
• Develop, deliver and monitor an Organization Change Management (OCM) plan and ensure its execution and effectiveness.
• Assess organizational structure and accountability, roles, and reporting lines.
• Attend Government Control Boards, document impacts, and sustain user engagement and policy changes with performance metrics.
• Submit Change Requests (RFC) on behalf of the Customer to enable mission success.

Skills

Change management

Communication skills

Data analysis

Customer service

Organizational skills

Planning

Initiative

Energetic personality

Microsoft Office

Education

Bachelor's degree in a related field

Tools

Microsoft Office Suite

Job description

Overview

JST is currently seeking an experienced Senior Change Management & Customer Liaison Lead to join our team. The Lead will work within a multi-disciplinary team co-located with government employees to develop, monitor, and manage large military service contracts. The Lead will provide non-personal services to include, but are not limited to, strategic communications, end-user support, pre-award planning, price and cost analysis, system and business process training, acquisition lifecycle management, stakeholder engagement, and other related non-inherently Governmental functions with a government lead multi-functional team.

This is a full-time hybrid position, requiring a few days in the office (in Washington, DC) and most telework throughout the week. JST offers a full benefit package, a collaborative work environment and strong company culture. Veterans and military spouses are encouraged to apply.

Responsibilities

• The Lead shall prepare the Customer acquisition community for upcoming changes resulting from higher-level Department and Federal regulations. Change management tasks will span the lifecycle of business system capabilities deployment and include the development and delivery of training materials and ongoing capability improvements addressed in the capability support phase.
• Stakeholders are an integral part of change management. The Contractor shall modify, adapt, or conduct, deliver, and maintain a stakeholder analysis that identifies each stakeholder, their role/usage of the Navy ePS, and the impact to Customer's business processes.
• Change management shall enable beneficial changes, with minimum disruption to services, by ensuring changes are recorded, evaluated, authorized, prioritized, planned, tested, implemented, documented, and reviewed in a controlled manner. The Contractor shall modify, adapt, or develop, deliver, and maintain an Organization Change Management (OCM) plan. The Contractor shall execute the OCM plan and monitor the effectiveness.
• The Contractor shall develop and implement organizational strategy, design, and alignment recommendations. The Contractor shall assess the organizational structure and the way in which responsibility, reporting, and accountability are defined.
• The Contractor shall attend in Government Control Boards, document the impact of the proposed changes to the Customer community, and execute on-going change management for sustaining user engagement and satisfaction, implementing policy changes, and recording and maintaining performance metrics tracking.
• The Contractor shall complete and submit Request for Change (RFC) on behalf of the Customer, to ensure the mission is enabled and end users have the information and tools they need to be successful.

Qualification & Skills

• Minimum of ten years of experience supporting DoD information technology training or instructional design.
• Bachelor's degree in a related field.
• Possess sufficient knowledge and strong communication skills to effectively and efficiently execute and control all change management and training related elements of the contract.
• Documented experience leading change management initiatives and have strong written and oral communication skills.

• Microsoft Office Suite
• Organizational and planning skills
• Aggregate, analyze and present data
• Energetic Personality
• Initiative and Flexibility
• Customer service and communication skills
• Highly motivated

Required Clearances and Screenings

• Active Secret clearance is required
• MUST be able to successfully pass a drug screen and background check

About Joint Strategic Technologies (JST)

No objective is beyond reach! Joint Strategic Technologies (JST) enables successful mission outcomes from the back office to the battlefield. Our team includes leading experts from military, government and the private sector, all working together to help federal customers make a difference. Our goal is to Elevate the Impact that our employees have on our customers and treat every employee as a valued member of our team. JST empowers employees to make decisions and take-action, thus improving overall organizational growth and employee development.

Culture isn't something you talk about. It's something you do. JST is committed to creating a positive environment 'that reaches beyond work and careers' to support every employee's professional and personal objectives. JST values the well-being of every employee and encourages healthy lifestyles, family activities and community involvement.

JST is a proud equal opportunity employer. All qualified applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. JST will not tolerate discrimination or harassment.