Senior Change Management & Customer Liaison Lead

Joint Strategic Technologies; Washington (District of Columbia); Hybrid; USD 110,000 - 170,000; Full time

Job summary

Joint Strategic Technologies (JST) is seeking an experienced Senior Change Management & Customer Liaison Lead to join our multi-disciplinary team working with government partners on large military service contracts. The role blends change management, training development, stakeholder engagement, and lifecycle management in a hybrid, Washington, DC setting.

You will prepare acquisition communities for regulatory changes, conduct stakeholder analyses, and lead organizational change plans.

Qualifications

• Minimum of ten years of experience supporting DoD information technology training or instructional design.
• Bachelor's degree in a related field.
• Strong written and oral communication skills.
• Experience leading change management initiatives.

Responsibilities

• The Lead shall prepare the Customer acquisition community for upcoming changes resulting from higher-level Department and Federal regulations. Change management tasks will span the lifecycle of business system capabilities deployment and include the development and delivery of training materials and ongoing capability improvements addressed in the capability support phase.
• Stakeholders are an integral part of change management. The Contractor shall modify, adapt, or conduct, deliver, and maintain a stakeholder analysis that identifies each stakeholder, their role/usage of the Navy ePS, and the impact to Customer's business processes.
• Change management shall enable beneficial changes, with minimum disruption to services, by ensuring changes are recorded, evaluated, authorized, prioritized, planned, tested, implemented, documented, and reviewed in a controlled manner. The Contractor shall modify, adapt, or develop, deliver, and maintain an Organization Change Management (OCM) plan. The Contractor shall execute the OCM plan and monitor the effectiveness.
• The Contractor shall develop and implement organizational strategy, design, and alignment recommendations. The Contractor shall assess the organizational structure and the way in which responsibility, reporting, and accountability are defined.
• The Contractor shall attend in Government Control Boards, document the impact of the proposed changes to the Customer community, and execute on-going change management for sustaining user engagement and satisfaction, implementing policy changes, and recording and maintaining performance metrics tracking.
• The Contractor shall complete and submit Request for Change (RFC) on behalf of the Customer, to ensure the mission is enabled and end users have the information and tools they need to be successful.

Skills

Change management

Stakeholder analysis

Communication skills

Training materials development

DoD training experience

Organizational and planning skills

Data analysis

Customer service

Initiative and flexibility

Energetic personality

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Joint Strategic Technologies (JST) is seeking an experienced Senior Change Management & Customer Liaison Lead to join our multi-disciplinary team working with government partners on large military service contracts. The role blends change management, training development, stakeholder engagement, and lifecycle management in a hybrid, Washington, DC setting.

You will prepare acquisition communities for regulatory changes, conduct stakeholder analyses, and lead organizational change plans.