Strategic Carrier Relations & Growth Manager

Spot AI; Tempe (AZ); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off (PTO)

401k

Onsite 5 days a week

Job summary

Spot Freight, Inc. is seeking a Carrier Account Manager in Tempe, AZ to build and manage relationships with our carrier network. You will negotiate rates, ensure service levels, and drive growth across our carrier partnerships.

The role emphasizes business development, problem-solving, and proactive communication to meet client needs and exceed KPIs in a fast-paced logistics environment.

Qualifications

• Bachelor's degree.
• Sales and or customer service experience preferred.
• Knowledge in the logistics industry preferred.

Responsibilities

• BUSINESS DEVELOPMENT: procure, negotiate, and secure carriers to move freight in a timely and cost-effective manner to meet the client's needs while establishing essential relationships.
• CUSTOMER GROWTH: Provide consistent and exceptional service levels to carriers and internal customers to ensure pipeline growth to expand future capacity opportunities.
• RELATIONSHIPS: Develop and grow carrier relationships through lead generation, cold-calling, and referrals.
• FREIGHT OPERATIONS: Effectively analyze carriers and freight market to best meet our customers' freight needs.
• RESULTS: Achieve and exceed monthly sales margin expectations and ensure carrier service levels and KPIs are met.
• COMMUNICATION: Proactively communicate with carriers and sales teams to fulfill commitments, exceed service expectations, and facilitate the resolution of carrier problems with shipment/deliveries.

Skills

Negotiation

Sales mindset

Relationship building

Organization

Multitasking

Decision making

Education

Bachelor's degree

Job description

Spot Freight, Inc. is seeking a Carrier Account Manager in Tempe, AZ to build and manage relationships with our carrier network. You will negotiate rates, ensure service levels, and drive growth across our carrier partnerships.

The role emphasizes business development, problem-solving, and proactive communication to meet client needs and exceed KPIs in a fast-paced logistics environment.