Strategic Campaign Operations Director

City Year; United States; Hybrid; USD 80,000 - 108,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Paid time off

Job summary

City Year is seeking a Director, Campaign Operations to lead the campaign's operating system in a remote role with a priority for Boston-area candidates. You will own governance cadences, dashboards, milestones, and reporting, partnering with Development and leadership to maintain forecasts and pipeline visibility.

The role demands executive presence, strong analytics, and cross-functional coordination across the organization.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 8–12 years of progressive experience in campaign management, fundraising operations, strategic operations, program management, revenue operations, or organizational effectiveness.
• Experience supporting complex, multi-year fundraising campaigns or large-scale organizational initiatives.
• Demonstrated ability to build credibility and manage accountability with senior executives, board members, campaign volunteers, donors, and cross-functional leaders.
• Strong analytical, forecasting, executive communication, and performance management skills.
• Demonstrated ability to coordinate multiple priorities, workstreams, risks, dependencies, and stakeholders across a matrixed organization.
• Strong understanding of constituent relationship management systems, campaign reporting tools, dashboards, and data governance practices.

Responsibilities

• Lead the campaign’s operating system, establishing governance, cadences, and follow-through across all workstreams.
• Manage dashboards, milestones, action items, risks, and dependencies to ensure ownership and accountability.
• Partner with Development and campaign leadership to maintain forecasts, pipeline visibility, and leadership-ready reporting.
• Translate data into practical insights and coordinate touchpoints with leaders, volunteers, donors, ambassadors, and board members.
• Strengthen workflows, templates, and processes to improve efficiency and campaign execution.
• Design engagement plans for volunteers, donors, ambassadors, and other stakeholders.

Skills

Campaign management

Data governance

Forecasting

Executive communication

Project coordination

Stakeholder management

Analytical skills

Education

Bachelor's degree or equivalent

Tools

CRM systems

Campaign reporting tools

Dashboards

Job description

City Year is seeking a Director, Campaign Operations to lead the campaign's operating system in a remote role with a priority for Boston-area candidates. You will own governance cadences, dashboards, milestones, and reporting, partnering with Development and leadership to maintain forecasts and pipeline visibility.

The role demands executive presence, strong analytics, and cross-functional coordination across the organization.