Director, Campaign Operations

City Year; United States; Hybrid; USD 80,000 - 108,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Paid time off

Job summary

City Year is seeking a Director, Campaign Operations to lead the campaign's operating system in a remote role with a priority for Boston-area candidates. You will own governance cadences, dashboards, milestones, and reporting, partnering with Development and leadership to maintain forecasts and pipeline visibility.

The role demands executive presence, strong analytics, and cross-functional coordination across the organization.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 8–12 years of progressive experience in campaign management, fundraising operations, strategic operations, program management, revenue operations, or organizational effectiveness.
• Experience supporting complex, multi-year fundraising campaigns or large-scale organizational initiatives.
• Demonstrated ability to build credibility and manage accountability with senior executives, board members, campaign volunteers, donors, and cross-functional leaders.
• Strong analytical, forecasting, executive communication, and performance management skills.
• Demonstrated ability to coordinate multiple priorities, workstreams, risks, dependencies, and stakeholders across a matrixed organization.
• Strong understanding of constituent relationship management systems, campaign reporting tools, dashboards, and data governance practices.

Responsibilities

• Lead the campaign’s operating system, establishing governance, cadences, and follow-through across all workstreams.
• Manage dashboards, milestones, action items, risks, and dependencies to ensure ownership and accountability.
• Partner with Development and campaign leadership to maintain forecasts, pipeline visibility, and leadership-ready reporting.
• Translate data into practical insights and coordinate touchpoints with leaders, volunteers, donors, ambassadors, and board members.
• Strengthen workflows, templates, and processes to improve efficiency and campaign execution.
• Design engagement plans for volunteers, donors, ambassadors, and other stakeholders.

Skills

Campaign management

Data governance

Forecasting

Executive communication

Project coordination

Stakeholder management

Analytical skills

Education

Bachelor's degree or equivalent

Tools

CRM systems

Campaign reporting tools

Dashboards

Job description

Position Overview

Reporting to the SVP, Growth & Revenue, the Director, Campaign Operations will play a critical role in helping City Year bring an ambitious campaign to life, translating campaign goals into coordinated action across the organization. This is an exciting moment to join City Year as we build the systems, rhythms, and shared momentum needed to rally people around a bold vision for growth and impact. The person in this role will own the campaign management system, creating the governance structures, operating rhythms, reporting tools, and accountability mechanisms that keep campaign leadership informed, stakeholders aligned, and teams focused on achieving campaign objectives with clarity and energy. Success in this role requires exceptional organizational leadership, strong analytical capability, operational rigor, executive presence, and the ability to inspire action through influence, clarity, and structured accountability. This is a remote position with a priority for Boston-based candidates, special consideration in the following City Year locations: New York City, Philadelphia, Dallas, Chicago, Seattle, San Francisco/Bay Area, Los Angeles.

Number of Positions

Number of Positions: 1

Job Description

Minimum Qualifications

• Bachelor’s degree or equivalent combination of education and experience
• Minimum 8–12 years of progressive experience in campaign management, fundraising operations, strategic operations, program management, revenue operations, or organizational effectiveness
• Experience supporting complex, multi-year fundraising campaigns or large-scale organizational initiatives
• Demonstrated ability to build credibility and manage accountability with senior executives, board members, campaign volunteers, donors, and cross‑functional leaders
• Strong analytical, facilitation, executive communication, forecasting, and performance management skills
• Demonstrated ability to coordinate multiple priorities, workstreams, risks, dependencies, and stakeholders across a matrixed organization
• Strong understanding of constituent relationship management systems, campaign reporting tools, dashboards, and data governance practices
• Authorized documentation to work in the United States of America

Responsibilities

The Director leads the campaign’s operating system, ensuring the campaign has clear governance, meeting cadences, decision‑making structures, and follow‑through across all major workstreams. This role manages campaign dashboards, milestones, action items, risks, dependencies, and accountability tools so leaders have visibility into progress and teams remain focused on the highest‑priority work. The Director also partners with Development and campaign leadership to maintain campaign forecasts, pipeline visibility, stakeholder engagement plans, and leadership‑ready reporting. This includes translating data into practical insights, coordinating key touchpoints with campaign leaders, volunteers, donors, ambassadors, and board members, and strengthening the workflows, templates, and processes that help the campaign move with urgency, confidence, and shared momentum.

Stakeholder Engagement and Operational Excellence

Build engagement plans and calendars for campaign leaders, volunteers, donors, ambassadors, board members, and other key stakeholders. Coordinate communications, briefings, touchpoints, and leadership follow‑up. Design practical workflows, templates, tools, and processes that improve consistency, efficiency, and campaign execution.

Campaign Management, Governance, and Accountability

Lead the campaign’s operating rhythm, including governance, meeting cadences, decision‑making, and follow‑through. Manage campaign dashboards, milestones, action items, risks, and dependencies to ensure clear ownership and accountability. Monitor progress against goals, identify barriers, and elevate risks or resource needs with recommended next steps.

Forecasting, Reporting, and Insights

Maintain campaign forecasts, pipeline visibility, and progress tracking in partnership with Development and campaign leadership. Optimize data (across platforms) for accurate, timely, and actionable insights. Translate data into recommendations, and leadership‑ready reporting to support planning, prioritization, and decision‑making.

Preferred Qualifications

Experience in a national education, youth development, nonprofit, social impact, or campaign environment. Track record building and managing operating systems for complex initiatives with multiple leaders, teams, and stakeholders. Experience developing executive dashboards, scorecards, campaign forecasts, pipeline reports, and milestone tracking tools. Strong facilitation skills and ability to prepare executives, volunteers, and senior leaders for effective decision‑making and follow‑through. Experience working in a matrixed organization across national and local teams. Experience strengthening campaign operations, Program Management Office practices, revenue operations, or organizational effectiveness systems.

Competencies

Strategic Thinking: Anticipates needs, identifies risks and opportunities, and builds operating plans that connect goals, people, timelines, and decisions.

Operational Leadership: Designs systems, cadences, tools, and workflows that help complex teams execute with clarity, consistency, and momentum.

Collaboration: Partners across national and local teams, volunteers, executives, and stakeholders to align workstreams and move shared priorities forward.

Decision‑Making: Uses data, context, judgment, and stakeholder input to support timely decisions, clear tradeoffs, and effective escalation.

Project Management: Organizes, prioritizes, tracks, and manages workstreams, milestones, risks, commitments, and follow‑through.

Accountability: Creates transparency around owners, timelines, decisions, action items, and progress so commitments are visible and delivered.

Success Measures

Campaign milestones are achieved on time and with clear ownership. Campaign forecasts are accurate, actionable, and regularly used by leadership. Leadership teams have confidence in campaign reporting, insights, and decision support. Critical initiatives are completed on schedule and with cross‑functional coordination. Action items, risks, and dependencies are actively managed through clear follow‑through. Campaign operations become more efficient, visible, and aligned over time.

Compensation

$80,000 - $108,000 Annually Commensurate with Experience and Location

Benefits

City Year offers a comprehensive benefits package that helps our employees live their best lives and grow personally and professionally. Full‑time employees will be eligible for all benefits including vacation, sick days and organization holidays. You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, City Year offers medical, dental, vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), and other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document. For more information, click here. Employment at City Year is at-will. City Year does not sponsor work authorization visas. As an equal opportunity employer, City Year is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law. Fair Labor Standards Act Family and Medical Leave Act.

Company Culture and Mission

City Year’s dual mission is to expand educational opportunity for all students and develop the next generation of leaders through national service. Trained teams of City Year AmeriCorps members provide support to students, classrooms and the whole school. Schools that partner with City Year are up to two to three times more likely to improve in English and math assessments, and the more time students spend with AmeriCorps members, the more they improve on academic, cognitive and interpersonal skills— skills that help students thrive in school, college and career. City Year’s 900 staff and 2,000+ AmeriCorps members work and serve in 29 communities across the U.S., including Boston (where City Year was founded in 1988 and is headquartered), Baton Rouge, Buffalo, Chicago, Cleveland, Columbia, Columbus, Dallas, Denver, Detroit, Jacksonville, Kansas City, Little Rock, Los Angeles, Memphis, Miami, Milwaukee, New Hampshire, New Orleans, New York, Orlando, Philadelphia, Providence, Sacramento, San Antonio, San José/Silicon Valley, Seattle/King County, Tulsa and Washington, D.C. City Year also has international affiliates in the U.K. and South Africa. A proud member of the AmeriCorps national service network, City Year is supported by AmeriCorps, local school districts and private philanthropy. City Year has been designated a 4-star charity by Charity Navigator since 2003, putting City Year in the top 1% of non‑profits nationwide for accountability, transparency and responsible fiscal management, and among the most trustworthy nonprofits in America. At City Year, we sometimes say we work not only “at” City Year, but also “on” City Year, recognizing that the organization, like our world, is constantly evolving and changing. Two things that have never changed: our steadfast belief in the power of young people to change our world for the better; and our aspiration to create positive school and work environments where everyone feels a sense of connection, is supported to do their best work, and is able to learn, contribute, lead and create to their fullest potential.