Strategic Business Applications Lead - Salesforce & AI

Trinet; Morrow (GA); On-site; USD 101,000 - 189,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) savings plan

Employee stock purchase plan

Paid time off (PTO) and holidays

Life and disability insurance

Job summary

TriNet is seeking a Staff Business Application Owner to lead end-to-end lifecycle of internal business applications. You will shape roadmaps in partnership with business unit leaders, coordinating with engineering, design, and UX/UI to ensure timely delivery and high-quality solutions that align with strategic programs.

You will drive market research, ROI analyses, and ensure scalable, compliant platforms while guiding senior management decisions and maximizing business impact.

Qualifications

• Advanced experience in a dynamic business application management role.
• Experience with Salesforce Service Cloud and AI-powered automation.
• Strong agile project management and cross-functional collaboration.

Responsibilities

• Define product strategy, roadmap, and governance for Salesforce Service Cloud.
• Partner with stakeholders to prioritize initiatives and drive platform adoption.
• Lead optimization of customer service processes and agent productivity.
• Oversee platform performance, integrations, data quality, security and compliance.
• Track KPIs and manage releases to maximize ROI from Salesforce investments.

Skills

Salesforce

Service Cloud

AI-powered automation

Agile methodologies

Cross-functional leadership

Stakeholder management

Data-driven decision making

Education

Bachelor's degree

Tools

Salesforce Service Cloud

Agentforce

Service Cloud Voice

Case Management

Omni-channel

Knowledge Management

Service Console

Job description

TriNet is seeking a Staff Business Application Owner to lead end-to-end lifecycle of internal business applications. You will shape roadmaps in partnership with business unit leaders, coordinating with engineering, design, and UX/UI to ensure timely delivery and high-quality solutions that align with strategic programs.

You will drive market research, ROI analyses, and ensure scalable, compliant platforms while guiding senior management decisions and maximizing business impact.