Strategic Business Analyst: PMO & Process Improvement

Whitefish Credit Union; Kalispell (MT); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401k plan

Pension plan

Paid holidays

PTO

Life insurance

Wellness program

Tuition reimbursement

Job summary

Whitefish Credit Union in Kalispell, MT is seeking a Business Analyst to bridge business needs and IT, translating requirements into actionable designs and guiding system enhancements.

Collaborate with Project Managers and Systems Analysts to drive enterprise initiatives, improve operations, member experience, and regulatory compliance through effective project delivery. This role emphasizes thorough analysis, strong communication, and cross-team collaboration within a credit union environment.

Qualifications

• Bachelor’s degree or 5+ years of relevant experience.
• Strong analytical, problem-solving, and organizational skills.
• Experience with credit union/financial services software preferred.

Responsibilities

• Analyze and document current-state business processes, workflows, and operating practices.
• Translate business needs into detailed requirements, use cases, and user stories.
• Act as the liaison between business stakeholders and technical teams to ensure alignment with architecture and regulations.
• Support project delivery through the full lifecycle, including planning, scoping, and UAT.

Skills

Business analysis

Requirements gathering

Process documentation

Stakeholder communication

Education

Bachelor’s degree in business administration, MIS, operations management or a related field

Tools

Symitar

Synergy

MeridianLink

Alkami

OpCon

Job description

Whitefish Credit Union in Kalispell, MT is seeking a Business Analyst to bridge business needs and IT, translating requirements into actionable designs and guiding system enhancements.

Collaborate with Project Managers and Systems Analysts to drive enterprise initiatives, improve operations, member experience, and regulatory compliance through effective project delivery. This role emphasizes thorough analysis, strong communication, and cross-team collaboration within a credit union environment.