Strategic Business Analyst — Process Optimization

WHITEFISH CREDIT UNION ASSOCIATION; Kalispell (MT); On-site; USD 65,000 - 90,000; Full time

Job summary

WHITEFISH CREDIT UNION (WCU) in Kalispell, MT is seeking a Business Analyst to serve as the solution architect for enterprise initiatives. You will translate business needs into actionable requirements and guide system enhancements and implementations.

You will partner with Project Managers to lead projects through PMO processes, ensuring alignment with regulatory requirements and industry best practices. Strong communication and documentation skills are essential.

Qualifications

• Strong business analysis, facilitation, and documentation skills.
• Ability to analyze complex business processes, identify interdependencies, and recommend improvements.
• Excellent analytical, problem-solving, and organizational skills.
• Ability to translate complex technical and business requirements into clear, consumable information for all levels of the organization.

Responsibilities

• Analyze and document current-state business processes, workflows, and operational practices.
• Evaluate the effectiveness of existing systems and identify gaps, inefficiencies, and risks.
• Define and document business initiatives, including scope, objectives, and expected outcomes.
• Identify opportunities for process optimization, automation, and improved system utilization.
• Develop future-state process designs aligned with business and technology strategies.
• Elicit, analyze, and document business and functional requirements using established methodologies.
• Translate business needs into detailed requirements, use cases, process flows, and user stories.
• Act as the primary liaison between business stakeholders and technical teams.
• Ensure requirements align with enterprise architecture, compliance standards, and strategic objectives.
• Maintain a strong understanding of core and ancillary applications, including their capabilities, integrations, and interdependencies.
• Partner with Systems Analysts to design, enhance, and implement system solutions.
• Ensure solutions are technically feasible, scalable, and aligned with application architecture.
• Support evaluation, selection, and implementation of new technologies and vendors.
• Collaborate with Project Managers to support projects through the full lifecycle (initiation through implementation).
• Participate in planning, scoping, and prioritizing enterprise initiatives.
• Facilitate workshops, interviews, and working sessions with stakeholders.
• Support User Acceptance Testing (UAT), training, and change management activities.
• Maintain comprehensive documentation including: Business requirements, Process maps, System interactions and dependencies, Initiative definitions and project artifacts.
• Build strong relationships across business units and technical teams.
• Communicate effectively with stakeholders at all levels of the organization.
• Stay informed on industry trends, fintech solutions, and best practices.
• Contribute to continuous improvement efforts across systems, processes, and service delivery.

Skills

Business analysis

Facilitation

Documentation

Requirements gathering

Communication

Job description

WHITEFISH CREDIT UNION (WCU) in Kalispell, MT is seeking a Business Analyst to serve as the solution architect for enterprise initiatives. You will translate business needs into actionable requirements and guide system enhancements and implementations.

You will partner with Project Managers to lead projects through PMO processes, ensuring alignment with regulatory requirements and industry best practices. Strong communication and documentation skills are essential.