Business Analyst

Synergent; Westbrook (ME); On-site; USD 85,000 - 105,000; Full time

Job summary

Synergent in Westbrook, ME is seeking a Business Analyst to support credit union clients in a hybrid role, combining on-site collaboration with remote work. You will lead requirements gathering, process analysis, testing, and implementation of core platform products and services.

This position requires strong analytical thinking, clear communication, and the ability to translate business needs into well-defined system changes, guiding projects from concept through production with

Qualifications

• Ability to gather and document business requirements clearly.
• Strong analytical and problem-solving capabilities.
• Excellent written and verbal communication across stakeholders.
• Experience translating requirements into system changes and tests.

Responsibilities

• Collaborate with credit unions to gather specifications and develop delivery plans.
• Analyze issues and coordinate resolution using available resources and documentation.
• Lead implementation of add-ons and third-party solutions with minimal disruption.
• Design and execute test plans, document results, and ensure production readiness.
• Track project progress in the case and change management system and communicate status.
• Identify opportunities for process improvements and system optimizations.

Skills

Requirements gathering

Analytical thinking

Communication

Documentation

Team collaboration

Problem-solving

Regulatory awareness

Job description

Career Opportunities

Business Analyst

Job Location: Hybrid (Westbrook + Remote)

Job Summary

The Business Analyst plays a critical role in delivering high-quality support and project execution for credit union clients. In a fast-paced, high-volume environment, this position leads the research, analysis, testing, and implementation of core platform products and services.

This role requires strong analytical thinking, disciplined organization, and clear communication. Business Analysts serve as trusted partners to credit unions—translating business requirements into well-defined system changes and ensuring seamless execution from concept through production.

Essential Functions

• Collaborate closely with credit union clients to gather specifications, document business requirements, and develop clear delivery plans. Work alongside team members and the Team Leader – Business Analysts to provide accurate cost estimates (if needed) and establish realistic yet ambitious target delivery dates.
• Analyze, troubleshoot, and resolve reported issues from credit unions efficiently by leveraging available resources, tools, and documentation. Identify appropriate actions and alternative solutions while continuously enhancing expertise in the core platform and the case and change management system.
• Lead the seamless implementation of add-on and third-party solutions, ensuring minimal disruption to existing credit union operations. Provide expert research and service-oriented support, offering insightful and accurate responses with guidance from the team.
• Design, document, and execute rigorous test plans to uphold quality standards and verify that all requirements are met. Thoroughly document test results and oversee the seamless transition of changes into production in accordance with internal processes.
• Effectively track and manage project progress within the case and change management system, ensuring full visibility and alignment both internally and externally. Organize assignments strategically to meet or exceed delivery expectations with direction from team members and leadership.
• Serve as a trusted advisor to credit union clients by proactively identifying opportunities for process improvements, efficiency gains, and system optimizations.
• Facilitate clear and proactive communication with clients, internal teams, and third-party vendors to ensure alignment on project goals, timelines, and expectations.
• Maintain comprehensive and up-to-date documentation of business requirements, workflows, and system modifications to support ongoing knowledge sharing and future enhancements.
• Stay current on industry trends, regulatory requirements, and evolving technology solutions to make informed recommendations that align with credit union needs and objectives.
• Contribute to continuous improvement initiatives by sharing insights, lessons learned, and feedback on processes, tools, and methodologies used within the team.

Required Skills and Knowledge

• Open-mindedness and the ability to accept guidance from management and teammates while also contributing ideas and insights to drive continuous improvement.
• Strong analytical and problem-solving skills to assess client needs, troubleshoot issues, and recommend optimal solutions.
• Proficiency with standard PC programs and functions, as well as the ability to quickly learn and adapt to new software, systems, and tools.
• Excellent verbal and written communication skills to effectively convey complex information to clients, internal teams, and third-party vendors.
• High-level organizational skills for managing multiple projects, priorities, and deadlines with accuracy and efficiency.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment, ensuring alignment with both internal and external stakeholders.
• Adaptability to changing priorities, evolving client needs, and emerging industry trends while maintaining a solutions-oriented mindset.
• Willingness to learn new concepts, expand technical knowledge, and stay informed about industry regulations and best practices.
• Critical thinking skills to evaluate business requirements, identify process improvements, and implement effective solutions that align with credit union objectives.
• Enthusiasm for seeking out new challenges, exploring opportunities for innovation, and contributing to the overall success of the team and clients.

Applicants must be U.S. citizens with unrestricted work authorization. No sponsorship offered.