Business Analyst

WHITEFISH CREDIT UNION ASSOCIATION; Kalispell (MT); On-site; USD 65,000 - 90,000; Full time

Job summary

WHITEFISH CREDIT UNION (WCU) in Kalispell, MT is seeking a Business Analyst to serve as the solution architect for enterprise initiatives. You will translate business needs into actionable requirements and guide system enhancements and implementations.

You will partner with Project Managers to lead projects through PMO processes, ensuring alignment with regulatory requirements and industry best practices. Strong communication and documentation skills are essential.

Qualifications

• Strong business analysis, facilitation, and documentation skills.
• Ability to analyze complex business processes, identify interdependencies, and recommend improvements.
• Excellent analytical, problem-solving, and organizational skills.
• Ability to translate complex technical and business requirements into clear, consumable information for all levels of the organization.

Responsibilities

• Analyze and document current-state business processes, workflows, and operational practices.
• Evaluate the effectiveness of existing systems and identify gaps, inefficiencies, and risks.
• Define and document business initiatives, including scope, objectives, and expected outcomes.
• Identify opportunities for process optimization, automation, and improved system utilization.
• Develop future-state process designs aligned with business and technology strategies.
• Elicit, analyze, and document business and functional requirements using established methodologies.
• Translate business needs into detailed requirements, use cases, process flows, and user stories.
• Act as the primary liaison between business stakeholders and technical teams.
• Ensure requirements align with enterprise architecture, compliance standards, and strategic objectives.
• Maintain a strong understanding of core and ancillary applications, including their capabilities, integrations, and interdependencies.
• Partner with Systems Analysts to design, enhance, and implement system solutions.
• Ensure solutions are technically feasible, scalable, and aligned with application architecture.
• Support evaluation, selection, and implementation of new technologies and vendors.
• Collaborate with Project Managers to support projects through the full lifecycle (initiation through implementation).
• Participate in planning, scoping, and prioritizing enterprise initiatives.
• Facilitate workshops, interviews, and working sessions with stakeholders.
• Support User Acceptance Testing (UAT), training, and change management activities.
• Maintain comprehensive documentation including: Business requirements, Process maps, System interactions and dependencies, Initiative definitions and project artifacts.
• Build strong relationships across business units and technical teams.
• Communicate effectively with stakeholders at all levels of the organization.
• Stay informed on industry trends, fintech solutions, and best practices.
• Contribute to continuous improvement efforts across systems, processes, and service delivery.

Skills

Business analysis

Facilitation

Documentation

Requirements gathering

Communication

Job description

WHITEFISH CREDIT UNION (WCU)

POSITION DESCRIPTION

Position Title: Business Analyst

Organizational Relationships: Reports to VP of Business Solutions

Supervisory Responsibilities: N/A

General Function:

The Business Analyst is a member of the Business Solutions Team within IT and serves as the solution architect for assigned enterprise initiatives. This role acts as the primary conduit for business requirements between Project Owners, business stakeholders, and technical delivery teams, ensuring solutions align with organizational goals, regulatory requirements, and industry best practices.

The Business Analyst partners closely with Project Managers to lead projects through established PMO processes, supporting timely and successful delivery. This role is responsible for analyzing business processes and operations, identifying opportunities for efficiency and improvement, and translating business needs into clear, actionable requirements that guide system enhancements and application implementations.

Working collaboratively with Systems Analysts and other technical teams, the Business Analyst ensures that solutions improve operational efficiency, enhance member experience, and support compliance with credit union policies and applicable regulations.

Position Functions:

Business Analysis & Process Improvement

• Analyze and document current-state business processes, workflows, and operational practices.
• Evaluate the effectiveness of existing systems and identify gaps, inefficiencies, and risks.
• Define and document business initiatives, including scope, objectives, and expected outcomes.
• Identify opportunities for process optimization, automation, and improved system utilization.
• Develop future-state process designs aligned with business and technology strategies.

Requirements Management & Solution Design

• Elicit, analyze, and document business and functional requirements using established methodologies.
• Translate business needs into detailed requirements, use cases, process flows, and user stories.
• Act as the primary liaison between business stakeholders and technical teams.
• Ensure requirements align with enterprise architecture, compliance standards, and strategic objectives.

Application & Systems Collaboration

• Maintain a strong understanding of credit union core and ancillary applications, including their capabilities, integrations, and interdependencies.
• Partner closely with Systems Analysts to design, enhance, and implement system solutions.
• Ensure solutions are technically feasible, scalable, and aligned with application architecture.
• Support evaluation, selection, and implementation of new technologies and vendors.

Project Delivery Support

• Collaborate with Project Managers to support projects through the full lifecycle (initiation through implementation).
• Participate in planning, scoping, and prioritizing enterprise initiatives.
• Facilitate workshops, interviews, and working sessions with stakeholders.
• Support User Acceptance Testing (UAT), training, and change management activities.
• Maintain comprehensive documentation including:
  • Business requirements
  • Process maps
  • System interactions and dependencies
  • Initiative definitions and project artifacts

Stakeholder Engagement & Continuous Improvement

• Build strong relationships across business units and technical teams.
• Communicate effectively with stakeholders at all levels of the organization.
• Stay informed on credit union industry trends, fintech solutions, and best practices.
• Contribute to continuous improvement efforts across systems, processes, and service delivery.

Position Requirements:

Professional & Analytical Skills

• Strong business analysis, facilitation, and documentation skills.
• Ability to analyze complex business processes, identify interdependencies, and recommend improvements.
• Excellent analytical, problem-solving, and organizational skills.
• Ability to translate complex technical and business requirements into clear, consumable information for all levels of the organization.