Junior Business Analyst: IT & Process Improvement

Municipal Credit Union; United States; On-site; USD 66,000 - 101,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

Flexible paid time off

11 paid holidays

Job summary

Municipal Credit Union (MCU) seeks a Business Analyst to bridge IT and business units, gathering requirements, analyzing processes, and ensuring alignment with SDLC, governance, and PMO standards. You will map current and future processes and support testing and change readiness.

Bachelor’s degree is preferred; experience with Symitar and Jack Henry products, SQL, and Office 365 is valued. Join a member-focused team in a high-volume environment.

Qualifications

• Proficiency in business process modeling, requirements gathering, and data analysis.
• Experience with Office 365, SQL, Symitar, and other financial system tools.
• Familiarity with financial regulations affecting credit unions.
• Experience working with project stakeholders and senior decision makers.
• Use Case and Wireframe Modeling.

Responsibilities

• Partner with PMO and business units to analyze needs, regulatory requirements, and bottlenecks.
• Document clear business requirements, functional specs, technical requirements, and user stories.
• Facilitate structured discovery sessions with stakeholders and technical staff.
• Support development of requirements, feasibility reviews, and solution assessments.
• Collaborate with project managers to define scope, timelines, risks, and deliverables.
• Ensure adherence to IT standards, SDLC, PMO governance, and security/change management.
• Maintain IT documentation, templates, and process guides.
• Map current-state and future-state processes across systems.
• Recommend technology-enabled improvements to enhance member experience and reduce risk.
• Assist with change readiness, including end-user training and communications.
• Assist with testing prep, validation of requirements, and QA for IT solutions.
• Build relationships across departments, IT teams, and vendors.
• Act as liaison between technical staff and non-technical stakeholders to align scope.
• Communicate project status, requirement clarity, impacts, and decisions.
• Work on multiple projects simultaneously.

Skills

Business process modeling

Requirements gathering

Data analysis

Office 365

SQL

Symitar

Jack Henry products

Communication skills

IT/PMO methodologies

Education

High school diploma

Bachelor’s degree preferred

Tools

Symitar core platform

Data tooling

Job description

Municipal Credit Union (MCU) seeks a Business Analyst to bridge IT and business units, gathering requirements, analyzing processes, and ensuring alignment with SDLC, governance, and PMO standards. You will map current and future processes and support testing and change readiness.

Bachelor’s degree is preferred; experience with Symitar and Jack Henry products, SQL, and Office 365 is valued. Join a member-focused team in a high-volume environment.