Strategic Business Analyst for PMO & CoE Governance

Norwegian Cruise Line; Miami, Northern (FL, KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Norwegian Cruise Line is seeking a Business Analyst to support the GTO CoE with governance, reporting, and process documentation. The role spans multiple CoE domains and requires collaboration with portfolio and PMO delivery teams.

You will produce artifacts, validate data across systems, and help maintain intake forms, lifecycle standards, and dashboards to ensure accurate, timely information for leadership reviews.

Qualifications

• 3+ years of experience in business analysis, PMO support, governance, or portfolio coordination.
• Experience with PMO, CoE, governance, or portfolio-management in a matrixed org.
• Hands-on with Smartsheet, JIRA, Clarity, Power BI or similar tools.

Responsibilities

• Develop and maintain process documentation, SOPs, templates, forms, and governance artifacts across all CoE domains, and keep them version controlled and accessible.
• Prepare and consolidate recurring portfolio reporting inputs, confirming initiative updates, health statuses, milestones, and risks are complete and consistent.
• Validate request records, track items through approval stages, monitor aging, and follow up with requestors on missing information.
• Perform dashboard and report quality assurance, tracing figures back to source records and documenting discrepancies for correction.
• Assemble governance materials and supporting documents for leadership forums, including review packs and stage-gate packages.

Skills

Business Analysis

PMO Support

Governance Support

Process Documentation

Portfolio Coordination

Education

Bachelor's Degree

Tools

Smartsheet

JIRA

Clarity

Power BI

Job description

Norwegian Cruise Line is seeking a Business Analyst to support the GTO CoE with governance, reporting, and process documentation. The role spans multiple CoE domains and requires collaboration with portfolio and PMO delivery teams.

You will produce artifacts, validate data across systems, and help maintain intake forms, lifecycle standards, and dashboards to ensure accurate, timely information for leadership reviews.