Governance & Portfolio Analytics Analyst

Norwegian Cruise Line Holdings Ltd.; Miami (FL); On-site; USD 85,000 - 120,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. is seeking a Business Analyst for the GTO CoE to deliver governance artifacts, process documentation, and portfolio reporting across multiple CoE domains.

The role partners with CoE owners, PMO delivery teams, and reporting partners to ensure artifacts are complete and decision-ready. You will manage intake models, lifecycle standards, role definitions, and governance requirements, while performing data cleanup, dashboard QA, and end-to-end process flows.

Qualifications

• Bachelor's degree required.
• 3+ years of experience in business analysis, PMO support, governance support, process documentation, or portfolio coordination.
• Experience supporting a PMO, CoE, governance, or portfolio-management function within a matrixed organization.
• Hands-on experience with Smartsheet, JIRA, Clarity, Power BI, or similar portfolio and reporting platforms.
• Experience producing process documentation, governance artifacts, templates, and portfolio-reporting outputs reviewed by senior stakeholders.
• Experience validating data across multiple systems and reconciling reporting discrepancies to source records.

Responsibilities

• Develop and maintain process documentation, SOPs, templates, forms, and governance artifacts across all CoE domains, and keep them version controlled and accessible.
• Support documentation of intake models, lifecycle standards, role definitions, responsibility matrices, and governance requirements under the direction of CoE role owners.
• Prepare and consolidate recurring portfolio reporting inputs, confirming that initiative updates, health statuses, milestones, and risks are submitted, complete, and consistent with reporting standards.
• Support intake and approval workflows by validating request records, tracking items through approval stages, monitoring aging, and following up with requestors on missing information.
• Perform dashboard and report quality assurance, tracing figures back to source records and documenting discrepancies for correction.
• Execute data cleanup and standardization across portfolio trackers and reporting sources, including field hygiene, naming conventions, date and status integrity, and resolution of duplicate or stale records.
• Assemble governance materials, analysis, and supporting documents for leadership forums, including portfolio review packs and stage-gate review packages.
• Support requirements gathering and documentation for CoE process, reporting, and tool-related needs, translating stakeholder requests into clear requirements, acceptance criteria, and process flows.
• Build and maintain process flows, swim lanes, and workflow diagrams that document how governance processes operate end to end.
• Assist with configuration and maintenance updates to intake forms, workflows, automations, and governance-support tools in partnership with tool administrators.
• Maintain reference materials, standards documentation, process guides, training materials, and quick-reference job aids used across GTO.
• Track adherence to governance standards across the portfolio, flagging missing artifacts, incomplete stage-gate deliverables, and overdue updates for follow-up by CoE role owners.
• Support onboarding of project managers, program managers, and business partners to CoE standards, tools, and templates by preparing walkthrough materials and answering routine process questions.
• Capture feedback on CoE processes and templates from delivery teams, and recommend refinements that reduce administrative effort while preserving governance intent.
• Maintain trackers, action logs, and meeting documentation for CoE workstreams, and follow assigned action items through to closure.
• Perform ad hoc analysis on portfolio data, including initiative counts, cycle times, gate durations, and spend or resource views, to answer questions from CoE and portfolio leadership.

Skills

Documentation

Analytical skills

Stakeholder comms

Process modeling

PMO support

Data validation

Education

Bachelor's Degree

Tools

Smartsheet

JIRA

Clarity

Power BI

Job description

Norwegian Cruise Line Holdings Ltd. is seeking a Business Analyst for the GTO CoE to deliver governance artifacts, process documentation, and portfolio reporting across multiple CoE domains.

The role partners with CoE owners, PMO delivery teams, and reporting partners to ensure artifacts are complete and decision-ready. You will manage intake models, lifecycle standards, role definitions, and governance requirements, while performing data cleanup, dashboard QA, and end-to-end process flows.