Governance & Process Analyst

Norwegian Cruise Line; Miami (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

Norwegian Cruise Line Holdings (NCLH) is seeking a Business Analyst – GTO CoE to provide analytical, documentation, and reporting support enabling the CoE to operate at scale across the portfolio. The role focuses on producing and maintaining governance artifacts, intake forms, lifecycle standards, and portfolio reporting to keep information accurate and decision-ready.

Reporting to the Director Governance & Operating Model, you will partner with CoE role owners and delivery teams to ensure

Responsibilities

• Develop and maintain process documentation, SOPs, templates, forms, and governance artifacts across all CoE domains, and keep them version controlled and accessible.
• Support documentation of intake models, lifecycle standards, role definitions, responsibility matrices, and governance requirements under the direction of CoE role owners.
• Prepare and consolidate recurring portfolio reporting inputs, confirming that initiative updates, health statuses, milestones, and risks are submitted, complete, and consistent with reporting standards.
• Support intake and approval workflows by validating request records, tracking items through approval stages, monitoring aging, and following up with requestors on missing information.
• Perform dashboard and report quality assurance, tracing figures back to source records and documenting discrepancies for correction.
• Execute data cleanup and standardization across portfolio trackers and reporting sources, including field hygiene, naming conventions, date and status integrity, and resolution of duplicate or stale records.
• Assemble governance materials, analysis, and supporting documents for leadership forums, including portfolio review packs and stage-gate review packages.
• Support requirements gathering and documentation for CoE process, reporting, and tool-related needs, translating stakeholder requests into clear requirements, acceptance criteria, and process flows.
• Build and maintain process flows, swim lanes, and workflow diagrams that document how governance processes operate end to end.
• Assist with configuration and maintenance updates to intake forms, workflows, automations, and governance-support tools in partnership with tool administrators.
• Maintain reference materials, standards documentation, process guides, training materials, and quick-reference job aids used across GTO.
• Track adherence to governance standards across the portfolio, flagging missing artifacts, incomplete stage-gate deliverables, and overdue updates for follow-up by CoE role owners.
• Support onboarding of project managers, program managers, and business partners to CoE standards, tools, and templates by preparing walkthrough materials and answering routine process questions.
• Capture feedback on CoE processes and templates from delivery teams, and recommend refinements that reduce administrative effort while preserving governance intent.
• Maintain trackers, action logs, and meeting documentation for CoE workstreams, and follow assigned action items through to closure.

Job description

Norwegian Cruise Line Holdings (NCLH) is seeking a Business Analyst – GTO CoE to provide analytical, documentation, and reporting support enabling the CoE to operate at scale across the portfolio. The role focuses on producing and maintaining governance artifacts, intake forms, lifecycle standards, and portfolio reporting to keep information accurate and decision-ready.

Reporting to the Director Governance & Operating Model, you will partner with CoE role owners and delivery teams to ensure