Business Analyst, CoE

NCL Bahamas Ltd.; Miami (FL); On-site; USD 80,000 - 110,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. is seeking a Business Analyst within the GTO CoE to provide analytical, documentation, and reporting support across the portfolio. You will develop governance artifacts, maintain lifecycle standards, and ensure data accuracy for decision-making.

The role partners with CoE owners, portfolio teams, and tooling partners to drive scalable governance. The position entails working across process, framework, reporting, and tooling topics, supporting recurring

Qualifications

• 3+ years of experience in business analysis, PMO support, governance support, process documentation, or portfolio coordination.
• Experience supporting a PMO, CoE, governance, or portfolio-management function within a matrixed organization.
• Hands-on experience with portfolio and reporting platforms (Smartsheet, JIRA, Clarity, Power BI).

Responsibilities

• Develop and maintain process documentation, SOPs, templates, forms, and governance artifacts across all CoE domains.
• Prepare and consolidate recurring portfolio reporting inputs and ensure updates meet standards.
• Validate intake records and manage approval workflows through stages.
• Perform dashboard and report QA, trace figures to source records, document discrepancies for correction.
• Data cleanup and standardization across portfolio trackers and reporting sources.
• Assemble governance materials for leadership forums and portfolio review packages.
• Capture requirements and translate stakeholder requests into clear criteria and flows.
• Create process flows and swim lanes documenting end-to-end governance processes.
• Assist with configuration and maintenance updates to intake forms, workflows, and tools.
• Maintain reference materials and training aids used across GTO.
• Track adherence to governance standards and flag missing artifacts.
• Support onboarding of project managers to CoE standards and templates.
• Capture feedback and refine processes to reduce admin effort while preserving governance.

Skills

Documentation

Process flows

Reporting

Stakeholder comms

Attention to detail

Multitasking

Education

Bachelor's Degree

Tools

Smartsheet

JIRA

Clarity

Power BI

Job description

Job Summary

The Business Analyst – GTO CoE provides the analytical, documentation, and reporting support that allows the GTO Center of Excellence to operate at scale across the portfolio. The role produces and maintains the artifacts the CoE depends on, including process documentation, governance templates, intake forms, lifecycle standards, and portfolio reporting, and performs the quality checks and data cleanup that keep portfolio information accurate and decision-ready. Reporting to the Director Governance & Operating Model, this position partners with CoE role owners, portfolio and PMO delivery teams, reporting and tooling partners. The Business Analyst supports recurring governance and reporting cycles, and works within the established initiative lifecycle to confirm that required artifacts and data are complete at each stage. Assignments span multiple CoE domains, so the role requires comfort moving between process, framework, reporting, and tooling topics within the same week.

Position Responsibilities

• Develop and maintain process documentation, SOPs, templates, forms, and governance artifacts across all CoE domains, and keep them version controlled and accessible.
• Support documentation of intake models, lifecycle standards, role definitions, responsibility matrices, and governance requirements under the direction of CoE role owners.
• Prepare and consolidate recurring portfolio reporting inputs, confirming that initiative updates, health statuses, milestones, and risks are submitted, complete, and consistent with reporting standards.
• Support intake and approval workflows by validating request records, tracking items through approval stages, monitoring aging, and following up with requestors on missing information.
• Perform dashboard and report quality assurance, tracing figures back to source records and documenting discrepancies for correction.
• Execute data cleanup and standardization across portfolio trackers and reporting sources, including field hygiene, naming conventions, date and status integrity, and resolution of duplicate or stale records.
• Assemble governance materials, analysis, and supporting documents for leadership forums, including portfolio review packs and stage-gate review packages.
• Support requirements gathering and documentation for CoE process, reporting, and tool-related needs, translating stakeholder requests into clear requirements, acceptance criteria, and process flows.
• Build and maintain process flows, swim lanes, and workflow diagrams that document how governance processes operate end to end.
• Assist with configuration and maintenance updates to intake forms, workflows, automations, and governance-support tools in partnership with tool administrators.
• Maintain reference materials, standards documentation, process guides, training materials, and quick-reference job aids used across GTO.
• Track adherence to governance standards across the portfolio, flagging missing artifacts, incomplete stage-gate deliverables, and overdue updates for follow-up by CoE role owners.
• Support onboarding of project managers, program managers, and business partners to CoE standards, tools, and templates by preparing walkthrough materials and answering routine process questions.
• Capture feedback on CoE processes and templates from delivery teams, and recommend refinements that reduce administrative effort while preserving governance intent.
• Maintain trackers, action logs, and meeting documentation for CoE workstreams, and follow assigned action items through to closure.
• Perform ad hoc analysis on portfolio data, including initiative counts, cycle times, gate durations, and spend or resource views, to answer questions from CoE and portfolio leadership.

Qualifications

DEGREE TYPE: Bachelor's Degree. FIELD(S) OF STUDY: Related field of study. Business Administration, Marketing, Engineering, Architecture, Management Information Systems or related field of study or any equivalent combination of experience and skills..

EXPERIENCE: 3+ years of experience in business analysis, PMO support, governance support, process documentation, or portfolio coordination. Experience supporting a PMO, CoE, governance, or portfolio-management function within a matrixed organization. Hands‑on experience with Smartsheet, JIRA, Clarity, Power BI, or similar portfolio and reporting platforms. Experience producing process documentation, governance artifacts, templates, and portfolio‑reporting outputs reviewed by senior stakeholders. Experience validating data across multiple systems and reconciling reporting discrepancies to source records. Experience supporting recurring governance or reporting cycles with fixed deadlines, such as weekly status reporting, monthly portfolio reviews, or stage‑gate reviews. Familiarity with stage‑gate lifecycle models, intake and prioritization processes, and Agile and Waterfall delivery frameworks. Experience in technology organizations or enterprise transformation efforts.

Competencies & Skills

• Strong documentation, analytical, and organizational skills, with the ability to produce clear, publication‑ready artifacts with minimal rework.
• Ability to create process flows, templates, business requirements, and reporting‑support artifacts that are usable by non‑technical audiences.
• Working proficiency with spreadsheet and reporting tools, including formulas, filters, and views, sufficient to validate and reshape portfolio data independently.
• Strong attention to detail and follow‑through, including on items requiring repeated stakeholder follow‑up.
• Strong written and verbal communication skills, with the ability to summarize findings clearly for senior audiences.
• Ability to support multiple CoE role owners and switch context across process, framework, reporting, and governance topics.
• Ability to work to fixed reporting deadlines, manage competing requests, and elevate trade‑offs early.
• Discretion in handling confidential portfolio, financial, and organizational information.
• Curiosity and willingness to learn portfolio‑management tools and governance practices, and to adopt new tooling as the CoE evolves.

About NCLH

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

LEARN MORE ABOUT OUR COMPANY: At a Glance Brand Overview Norwegian Cruise Line Oceania Cruises Regent Seven Seas Cruises New Releases

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Company Culture

We’re thrilled you’re here to explore career opportunities with our team. If you’re driven and enjoy thriving in an environment that values People Excellence, you’re in the right place! We’re incredibly proud of our team and the meaningful work we do every day. Our culture is built on Innovation, Collaboration, Transparency and Passion; our key Value Anchors that continue to drive our success and shape our future. We’re excited to learn more about your background and experiences, and to see where this journey might take us together.

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company that operates Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. With a combined fleet of 34 ships and itineraries to approximately 700 destinations worldwide, NCLH has exciting plans to expand our business in the years ahead. We expect to add 13 additional ships across the three brands through 2036. To learn more about our brands, please visit: https://www.nclhltd.com/brands Norwegian Cruise Line https://youtu.be/_xCrwYz_7e8 Oceania Cruises https://youtu.be/E_aptk9QNvE Regent Seven Seas Cruises https://youtu.be/irx8sLBX0Sc