Business Analyst, CoE

Norwegian Cruise Line; Miami (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

Norwegian Cruise Line Holdings (NCLH) is seeking a Business Analyst – GTO CoE to provide analytical, documentation, and reporting support enabling the CoE to operate at scale across the portfolio. The role focuses on producing and maintaining governance artifacts, intake forms, lifecycle standards, and portfolio reporting to keep information accurate and decision-ready.

Reporting to the Director Governance & Operating Model, you will partner with CoE role owners and delivery teams to ensure

Responsibilities

• Develop and maintain process documentation, SOPs, templates, forms, and governance artifacts across all CoE domains, and keep them version controlled and accessible.
• Support documentation of intake models, lifecycle standards, role definitions, responsibility matrices, and governance requirements under the direction of CoE role owners.
• Prepare and consolidate recurring portfolio reporting inputs, confirming that initiative updates, health statuses, milestones, and risks are submitted, complete, and consistent with reporting standards.
• Support intake and approval workflows by validating request records, tracking items through approval stages, monitoring aging, and following up with requestors on missing information.
• Perform dashboard and report quality assurance, tracing figures back to source records and documenting discrepancies for correction.
• Execute data cleanup and standardization across portfolio trackers and reporting sources, including field hygiene, naming conventions, date and status integrity, and resolution of duplicate or stale records.
• Assemble governance materials, analysis, and supporting documents for leadership forums, including portfolio review packs and stage-gate review packages.
• Support requirements gathering and documentation for CoE process, reporting, and tool-related needs, translating stakeholder requests into clear requirements, acceptance criteria, and process flows.
• Build and maintain process flows, swim lanes, and workflow diagrams that document how governance processes operate end to end.
• Assist with configuration and maintenance updates to intake forms, workflows, automations, and governance-support tools in partnership with tool administrators.
• Maintain reference materials, standards documentation, process guides, training materials, and quick-reference job aids used across GTO.
• Track adherence to governance standards across the portfolio, flagging missing artifacts, incomplete stage-gate deliverables, and overdue updates for follow-up by CoE role owners.
• Support onboarding of project managers, program managers, and business partners to CoE standards, tools, and templates by preparing walkthrough materials and answering routine process questions.
• Capture feedback on CoE processes and templates from delivery teams, and recommend refinements that reduce administrative effort while preserving governance intent.
• Maintain trackers, action logs, and meeting documentation for CoE workstreams, and follow assigned action items through to closure.

Job description

GROW YOUR CAREER WITH US

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

JOB SUMMARY:

The Business Analyst – GTO CoE provides the analytical, documentation, and reporting support that allows the GTO Center of Excellence to operate at scale across the portfolio. The role produces and maintains the artifacts the CoE depends on, including process documentation, governance templates, intake forms, lifecycle standards, and portfolio reporting, and performs the quality checks and data cleanup that keep portfolio information accurate and decision-ready.

Reporting to the Director Governance & Operating Model, this position partners with CoE role owners, portfolio and PMO delivery teams, reporting and tooling partners. The Business Analyst supports recurring governance and reporting cycles, and works within the established initiative lifecycle to confirm that required artifacts and data are complete at each stage. Assignments span multiple CoE domains, so the role requires comfort moving between process, framework, reporting, and tooling topics within the same week.

POSITION RESPONSIBILITIES:

• Develop and maintain process documentation, SOPs, templates, forms, and governance artifacts across all CoE domains, and keep them version controlled and accessible.
• Support documentation of intake models, lifecycle standards, role definitions, responsibility matrices, and governance requirements under the direction of CoE role owners.
• Prepare and consolidate recurring portfolio reporting inputs, confirming that initiative updates, health statuses, milestones, and risks are submitted, complete, and consistent with reporting standards.
• Support intake and approval workflows by validating request records, tracking items through approval stages, monitoring aging, and following up with requestors on missing information.
• Perform dashboard and report quality assurance, tracing figures back to source records and documenting discrepancies for correction.
• Execute data cleanup and standardization across portfolio trackers and reporting sources, including field hygiene, naming conventions, date and status integrity, and resolution of duplicate or stale records.
• Assemble governance materials, analysis, and supporting documents for leadership forums, including portfolio review packs and stage-gate review packages.
• Support requirements gathering and documentation for CoE process, reporting, and tool-related needs, translating stakeholder requests into clear requirements, acceptance criteria, and process flows.
• Build and maintain process flows, swim lanes, and workflow diagrams that document how governance processes operate end to end.
• Assist with configuration and maintenance updates to intake forms, workflows, automations, and governance-support tools in partnership with tool administrators.
• Maintain reference materials, standards documentation, process guides, training materials, and quick-reference job aids used across GTO.
• Track adherence to governance standards across the portfolio, flagging missing artifacts, incomplete stage-gate deliverables, and overdue updates for follow-up by CoE role owners.
• Support onboarding of project managers, program managers, and business partners to CoE standards, tools, and templates by preparing walkthrough materials and answering routine process questions.
• Capture feedback on CoE processes and templates from delivery teams, and recommend refinements that reduce administrative effort while preserving governance intent.
• Maintain trackers, action logs, and meeting documentation for CoE workstreams, and follow assigned action items through to closure.