Strategic Business Analyst, Customer Journey Transformation

Ping Identity Corporation

Denver (CO)

On-site

USD 70,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Generous PTO & Holiday Schedule

Parental Leave

Progressive Healthcare Options

Retirement Programs

Education Reimbursement

Commuter Offset (Specific locations)

Job summary

Ping Identity Corporation, headquartered in Denver, Colorado, is seeking a Business Analyst to drive strategic business transformations. You will collaborate with stakeholders and cross-functional teams to elicit and translate requirements into actionable backlogs, focusing on customer journeys across success, support, services, and renewals.

Strong process, data, and change-management skills are essential.

Qualifications

Bachelor's degree in a related field or equivalent experience.
3+ years in Consulting, Customer Success, or related roles with change management.
Experience with SDLC methodologies, Agile, SCRUM, and Waterfall.
Strong questions to uncover the 'why' behind business requests.
Excellent written and verbal communication with clear documentation.

Responsibilities

Facilitate strategic conversations with stakeholders and tech teams to elicit, document, and validate requirements.
Co-own Customer Journey initiatives with business stakeholders and define delivery artifacts.
Lead discovery sessions to define Customer Journey use cases across key domains.
Translate business requirements into epics, features, user stories, and acceptance criteria; conduct UAT as needed.
Support production readiness, deployment coordination, and post-release support.
Manage multiple initiatives across functions and report progress toward goals.
Document current and future-state processes, clarify ownership, and identify improvement opportunities.
Facilitate demonstrations and training around new enhancements.