Strategic Business Analyst, Customer Journey Transformation

Ping Identity Corporation

Denver (CO)

On-site

USD 70,000 - 90,000

Full time

14 days+
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Benefits offered by this job

Generous PTO & Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Education Reimbursement
Commuter Offset (Specific locations)

Job summary

Ping Identity Corporation, headquartered in Denver, Colorado, is seeking a Business Analyst to drive strategic business transformations. You will collaborate with stakeholders and cross-functional teams to elicit and translate requirements into actionable backlogs, focusing on customer journeys across success, support, services, and renewals.

Strong process, data, and change-management skills are essential.

Qualifications

  • Bachelor's degree in a related field or equivalent experience.
  • 3+ years in Consulting, Customer Success, or related roles with change management.
  • Experience with SDLC methodologies, Agile, SCRUM, and Waterfall.
  • Strong questions to uncover the 'why' behind business requests.
  • Excellent written and verbal communication with clear documentation.

Responsibilities

  • Facilitate strategic conversations with stakeholders and tech teams to elicit, document, and validate requirements.
  • Co-own Customer Journey initiatives with business stakeholders and define delivery artifacts.
  • Lead discovery sessions to define Customer Journey use cases across key domains.
  • Translate business requirements into epics, features, user stories, and acceptance criteria; conduct UAT as needed.
  • Support production readiness, deployment coordination, and post-release support.
  • Manage multiple initiatives across functions and report progress toward goals.
  • Document current and future-state processes, clarify ownership, and identify improvement opportunities.
  • Facilitate demonstrations and training around new enhancements.

Skills

Business analysis
SDLC methodologies
Agile / SCRUM
Communication
Problem solving

Education

Bachelor's degree or equivalent experience

Tools

Salesforce Service Cloud
Jira/Jira Service Management
Gainsight
Experience Cloud
Professional Services tools
Google Workspace
Microsoft Office
Smartsheet
Lucidchart
Confluence

Job description

Ping Identity Corporation, headquartered in Denver, Colorado, is seeking a Business Analyst to drive strategic business transformations. You will collaborate with stakeholders and cross-functional teams to elicit and translate requirements into actionable backlogs, focusing on customer journeys across success, support, services, and renewals.

Strong process, data, and change-management skills are essential.

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