Business Analyst

pingidentity; Denver (CO); On-site; USD 75,000 - 110,000; Full time

Job summary

Ping Identity is seeking a Business Analyst to join the Business Transformation Office in Denver. You will analyze, document, and validate business requirements, shaping Customer Journey initiatives across success, support, services, and renewals.

You will translate needs into epics, work with stakeholders, and support testing, deployment, and change management. Ideal candidates have 3+ years in business analysis, familiarity with SDLC, Agile/SCRUM, and tools like Salesforce and Jira.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 3+ years of consulting, customer success, professional services, operations, or related experience managing business process change and technology implementations.
• Experience in business analysis with familiarity of SDLC methodologies, Agile, SCRUM, and Waterfall.
• Ability to ask probing questions to get to the 'why' behind requests.
• Strong written and verbal communication skills for clear documentation.

Responsibilities

• Facilitate strategic conversations with business stakeholders and technical teams to elicit, analyze, document, and validate requirements and design.
• Co-own prioritized Customer Journey initiatives with stakeholders and manage delivery artifacts.
• Lead discovery sessions to define Customer Journey use cases across multiple functions with focus on outcomes and efficiency.
• Translate requirements into epics, features, and user stories; support UAT to validate new capabilities.
• Support production readiness, deployment coordination, and post-release hypercare for initiatives.
• Manage multiple initiatives, estimate effort, and report progress toward goals.
• Understand interdependencies between people, processes, data, and technologies across teams.
• Document current and future-state processes; clarify roles and ownership; identify improvement opportunities.
• Facilitate demonstrations and training around new enhancements or functionality.
• Assist with change management and adoption of new processes.

Skills

Business Analysis

SDLC

Agile/SCRUM

Requirements gathering

Stakeholder management

Communication

Education

Bachelor's degree in Finance, Business Administration, Economics, Computer Science

Tools

Salesforce Service Cloud

Salesforce Experience Cloud

Jira/Jira Service Management

Gainsight

Job description

About Ping Identity:

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

As a Business Analyst reporting to the Director of Business Transformation Strategy within Ping Identity's Business Transformation Office (BTO)

you will play a critical role in Ping's commitment to rapidly and strategically evolve the company's core business systems and processes. This role is expected to engage in and/or lead activities related to software development, people change management, data governance, process improvement, business policy change, and reporting/analytics. The ability to work with all levels of management and leadership, gain understanding of new business process areas and/or technologies, and drive favorable outcomes out of unstructured challenges will be critical to the success of this individual.

You will:

• Facilitate and drive strategic conversations with business stakeholders and technical teams to elicit, analyze, document, communicate, and validate business requirements, processes, and solution design.


• Co-own prioritized Customer Journey initiatives with business stakeholders, gradually assuming responsibility for defined business domains, stakeholder relationships, and delivery artifacts.


• Lead discovery sessions to define Customer Journey use cases across Customer Success, Global Support, Professional Services, Training, Renewals, and related customer and partner operations, with an emphasis on customer outcomes, speed to value, customer satisfaction, adoption, retention, and operational efficiency.


• Lead hands-on work to translate business requirements into epics, features, user stories, acceptance criteria, and business application backlogs. At times, conduct and/or facilitate user acceptance testing to accelerate business validation of new Customer Journey features and capabilities.


• Support production readiness, deployment coordination, structured handoffs, and post-release hypercare for assigned initiatives.


• Successfully engage in multiple, simultaneous initiatives that span one or multiple functions and/or systems, estimate time and effort required to deliver, and report progress toward delivery goals.


• Understand interdependencies between people, process, data, and technology needs, including impacts across customer-facing and internal operating teams.


• Document current-state and future-state processes, clarify roles and ownership, and identify opportunities to improve customer and employee experiences.


• Facilitate demonstrations and occasional training or enablement activities around the release of new enhancements or functionality.


• Assist with change management plans by analyzing the impact of change on various business stakeholders and supporting adoption of new processes and capabilities.


• Work creatively, analytically, and independently in a problem-solving environment demonstrating teamwork, innovation and excellence.

You have:

• Bachelor's degree in Finance, Business Administration, Economics, Computer Science, or related field (and/or equivalent experience).


• 3+ years of Consulting, Customer Success, Customer Support, Professional Services, Operations, and/or Business experience managing business process change and technology implementation projects.


• Experience in Business Analysis; familiarity with SDLC methodologies, Agile, SCRUM, and Waterfall.


• Instinct to ask relevant probing questions that get to the \"why\" behind business requests to achieve exceptional outcomes.


• Strong critical thinking and verbal/written communication skills, with the ability to distill meaningful and accurate information from potentially ambiguous business descriptions.


• Working understanding of Salesforce Service Cloud and/or Experience Cloud, related business applications such as Jira/Jira Service Management, Gainsight, or Professional Services tools, and common Customer Journey processes such as case management, customer onboard