Cloud Identity Success Strategist

Coinscapture; Denver, Northern (CO, KY); Hybrid; USD 76,000 - 95,000; Full time

Job summary

Ping Identity in Denver, CO is seeking a Customer Success Manager to serve as a named resource for customer organizations. You will build trusted relationships and act as a technical resource for day-to-day needs, including guiding incidents to resolution and advocating for customer interests.

You will analyze support cases, survey responses, and renewal behaviors to identify trends and risks, monitor adoption, and provide proactive guidance on Ping features.

Qualifications

• A minimum of 4 years of related experience in Customer Success / Experience.
• Experience in consulting and implementation of IT systems, preferably cloud service and/or identity management.
• A strong technical aptitude to learn customer use cases and architectural requirements for Ping solutions.
• A naturally curious and proactive approach to uncovering adoption blockers and risks.
• Experience with SFDC, Gainsight, or equivalent CRM systems.
• Solid technical understanding of Cloud Solutions.

Responsibilities

• Be the primary contact for major customer incidents and resolutions.
• Analyze customer data (cases, surveys, renewals) to spot trends and risks.
• Advocate for customer needs internally as voice of the customer.
• Monitor adoption trends and make risk-based recommendations.
• Provide proactive guidance on Ping features aligned to business goals.
• Occasionally travel to customer sites and support after-hours as needed.
• Willing to be a hands-on contributor.

Skills

Customer success

Account management

CRM systems

Data analysis

Cloud solutions

Technical aptitude

Problem solving

Tools

SFDC

Gainsight

Job description

Ping Identity in Denver, CO is seeking a Customer Success Manager to serve as a named resource for customer organizations. You will build trusted relationships and act as a technical resource for day-to-day needs, including guiding incidents to resolution and advocating for customer interests.

You will analyze support cases, survey responses, and renewal behaviors to identify trends and risks, monitor adoption, and provide proactive guidance on Ping features.