Strategic Billing & Collections Specialist

FirstService Residential; Dallas (TX); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid holidays

Job summary

FirstService Residential is seeking a Billing Coordinator in Dallas, TX to manage association billing, monthly reporting, and collections while delivering exceptional service to clients and internal teams. The role requires accuracy, strong MS Office skills, and the ability to collaborate with community managers to resolve billing issues.

Ideal candidates will have 2–3 years in an office setting, preferably in property management, with a focus on timely data processing and customer service.

Qualifications

• Education/Training: High school diploma or equivalent.
• 2 to 3 years experience in an office environment performing similar tasks preferred.
• Experience in property management industry a plus.

Responsibilities

• Charging the association property accounts assessments (monthly, semi-annually, quarterly, and/or annually).
• Processing monthly, semi-annual, quarterly, and annual billing.
• Reporting and compilation of month-end data.
• Charging late and collection fees and processing delinquency/collection letters.
• Partnering with community managers to move accounts through the collection process.
• Charging the property accounts for both management company fees and attorney's fees.
• Recording and processing bankruptcies for property accounts.
• Charging violation fines for property accounts.
• Charging miscellaneous account fees (e.g., work-orders, resident key fobs, etc.).
• Verifying that statuses of delinquent accounts are updated monthly.
• Updating owner billing addresses and related information.
• Monitor and reply to billing and collections email requests.
• Researching posting issues.
• Processing adjustments on owner's accounts.
• Processing billing and collections tasks for on-boarding and terminating properties.
• Other duties as assigned

Skills

Communication skills

Customer service

Multi-tasking

Detail-oriented

Analytical skills

Team player

Education

High school diploma

Tools

Microsoft Office

Job description

FirstService Residential is seeking a Billing Coordinator in Dallas, TX to manage association billing, monthly reporting, and collections while delivering exceptional service to clients and internal teams. The role requires accuracy, strong MS Office skills, and the ability to collaborate with community managers to resolve billing issues.

Ideal candidates will have 2–3 years in an office setting, preferably in property management, with a focus on timely data processing and customer service.