Resident Experience Specialist

FirstService Residential; San Antonio (TX); On-site; USD 28,000 - 29,000; Full time

Job summary

FirstService Residential in San Antonio, TX seeks a Resident Services Specialist to assist residents, board members, managers and vendors with information and service requests, and to resolve account questions and billing issues. You will log interactions, collaborate with property managers and internal teams, and ensure timely resolution of inquiries while maintaining service standards.

Requirements: 2–3 years of customer service experience; strong Windows/Microsoft Office skills; associate

Qualifications

• 2–3 years of customer service experience in a service industry.
• Must be proficient with Windows and Microsoft Office (Outlook, Word, Excel).
• Real estate experience is a plus.

Responsibilities

• Professionally handle incoming requests from residents, board members, vendors, managers, and regional directors and ensure issues are resolved promptly.
• Collaborate with property managers and internal departments to ensure timely resolution of inquiries.
• Document the appropriate resolution of all interactions in the systems and applications.
• Resolve open inquiries within prescribed timelines while meeting KPIs.
• Maintain regular communication with managers and teams to support operations.

Skills

Customer service

Education

Associate degree in business or related field

Tools

Windows

Microsoft Office

Job description

FirstService Residential in San Antonio, TX seeks a Resident Services Specialist to assist residents, board members, managers and vendors with information and service requests, and to resolve account questions and billing issues. You will log interactions, collaborate with property managers and internal teams, and ensure timely resolution of inquiries while maintaining service standards.

Requirements: 2–3 years of customer service experience; strong Windows/Microsoft Office skills; associate