Strategic Benefits Operations Leader

Acrisure; San Antonio (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Acrisure seeks a Manager, Operations to lead and optimize core processes, drive client-focused service excellence, and strengthen operational performance. You will implement policies, build and oversee a high-performing team, and ensure scalable, compliant operations across functions.

In this role, you will monitor KPIs, collaborate with cross-functional leaders, and champion continuous improvement, risk mitigation, and growth initiatives while upholding Acrisure's client-centric culture and

Qualifications

• Bachelor's degree in Business Administration or a related field.
• Minimum of 5 years of progressive experience in insurance, financial services, professional services, or a related industry.
• Proven experience managing teams, implementing process improvements, and driving operational excellence.
• Strong leadership, coaching, and talent development skills.
• Ability to motivate others in a fast-paced environment.

Responsibilities

• Lead and implement operational strategies to drive efficiency and service quality.
• Oversee a team, ensuring policy compliance and process discipline.
• Monitor KPIs, address obstacles, and drive continuous improvement.
• Collaborate with cross-functional leaders to align priorities and initiatives.
• Support business growth, client retention, and revenue opportunities.

Skills

Leadership

Talent development

Client relationships

Problem solving

Decision making

Change management

Team management

Strategic thinking

Education

Bachelor's degree in Business Administration or related field

Job description

Acrisure seeks a Manager, Operations to lead and optimize core processes, drive client-focused service excellence, and strengthen operational performance. You will implement policies, build and oversee a high-performing team, and ensure scalable, compliant operations across functions.

In this role, you will monitor KPIs, collaborate with cross-functional leaders, and champion continuous improvement, risk mitigation, and growth initiatives while upholding Acrisure's client-centric culture and