Operations Manager - Employee Benefits & Growth

Acrisure; Los Angeles (CA); Sur place; USD 100 000 - 170 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision insurance

Paid time off

EAP & wellbeing programs

401(k) immediate vesting

Commuter benefits

Résumé du poste

Acrisure is seeking a Manager of Operations (Employee Benefits) to execute operational strategies, lead a team, and enhance service excellence across functions. The role focuses on client impact, performance culture, and scalable processes in a fast-paced environment.

The position requires on-site leadership with up to 25% travel, reporting into operations leadership, and a strong emphasis on policy implementation and continuous improvement.

Qualifications

• Bachelor’s degree in Business Administration or a related field.
• Minimum 5 years of progressive experience in insurance, financial services, professional services, or a related industry.
• Proven experience managing teams and driving operational excellence.
• Strong leadership, coaching, and talent development skills.

Responsabilités

• Lead client retention and growth initiatives to improve service and revenue.
• Recruit, develop, coach, and engage team members in line with policies.
• Oversee budget, staffing, and resource management to meet objectives.
• Monitor KPIs and dashboards to drive performance and accountability.
• Ensure compliance with regulations and standard operating procedures.
• Drive cross-functional collaboration to align priorities and outcomes.

Connaissances

Team leadership

Process improvement

Client relationships

Problem solving

Formation

Bachelor's degree in Business Administration or related field

Description du poste

Acrisure is seeking a Manager of Operations (Employee Benefits) to execute operational strategies, lead a team, and enhance service excellence across functions. The role focuses on client impact, performance culture, and scalable processes in a fast-paced environment.

The position requires on-site leadership with up to 25% travel, reporting into operations leadership, and a strong emphasis on policy implementation and continuous improvement.