Benefits Operations Manager: Drive Growth

Acrisure; San Diego (CA); On-site; USD 100,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) & retirement

Paid time off

Job summary

Acrisure is seeking a Manager of Operations (Employee Benefits) to lead client-focused operations, improve processes, and support business growth. The role emphasizes leadership, collaboration, and accountability across teams to deliver exceptional client and colleague experiences.

The position requires advanced operational skills, a strong background in insurance or financial services, and a commitment to performance excellence. On-site collaboration is expected in California.

Qualifications

• Bachelor's degree preferred in business or related field.
• Minimum 5 years in insurance, financial services, or related industry.
• Proven experience leading teams and driving process improvements.
• Strong client and colleague service mindset.

Responsibilities

• Prepare teams to deliver proactive, personalized client experiences.
• Model a client-centric culture and lead talent development.
• Manage resources, budgets, and staffing to meet service goals.
• Monitor KPIs and dashboards to guide decisions and improvements.
• Ensure regulatory compliance and risk controls across operations.
• Stay informed on market dynamics to support growth initiatives.
• Drive efficiency through process optimization and technology.
• Collaborate with cross-functional leaders to align priorities.

Skills

Leadership experience

Client relationship

Strategic thinking

Project management

Analytical skills

Education

Bachelor's degree in Business Administration or related field

Job description

Acrisure is seeking a Manager of Operations (Employee Benefits) to lead client-focused operations, improve processes, and support business growth. The role emphasizes leadership, collaboration, and accountability across teams to deliver exceptional client and colleague experiences.

The position requires advanced operational skills, a strong background in insurance or financial services, and a commitment to performance excellence. On-site collaboration is expected in California.