Benefits Ops Leader: Client Growth & Excellence

Acrisure, LLC; Los Angeles (CA); Hybrid; USD 100,000 - 170,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and disability insurance

Fertility benefits

Wellness resources

Paid time off

Calm app subscription

401(k) plan

HSA/FSA options

Job summary

Acrisure, LLC is seeking a Manager, Operations (Employee Benefits) to drive operational excellence, client retention, and team performance. You will lead a multi-disciplinary group, coach staff, and implement scalable processes to deliver superior client outcomes.

The role emphasizes cross-functional collaboration, strategic thinking, and measurable efficiency gains in a fast-paced financial services environment. On-site presence is required.

Qualifications

• Bachelor's degree in Business Administration or related field.
• Minimum of 5 years of progressive experience in insurance, financial services, or related industry.
• Experience managing teams and driving operational excellence.
• Strong leadership, coaching, and talent development skills.
• Ability to lead through changing priorities and demanding conditions.

Responsibilities

• Drive client retention, growth, and exceptional service delivery across teams.
• Model a client-centric culture with accountability and collaboration.
• Manage resources, budgeting, and staffing for optimal performance.
• Monitor KPIs and dashboards to guide data-driven decisions and improvements.
• Identify risks and ensure regulatory and policy compliance.
• Stay informed on market trends to support growth initiatives.
• Lead process improvements and enable technology to scale operations.
• Partner with cross-functional leaders to align priorities and outcomes.

Skills

Leadership

Team management

Process improvement

Client-focused

Strategic thinking

Decision making

Coaching

Education

Bachelor's degree in Business Administration or related field

Job description

Acrisure, LLC is seeking a Manager, Operations (Employee Benefits) to drive operational excellence, client retention, and team performance. You will lead a multi-disciplinary group, coach staff, and implement scalable processes to deliver superior client outcomes.

The role emphasizes cross-functional collaboration, strategic thinking, and measurable efficiency gains in a fast-paced financial services environment. On-site presence is required.