Operations Leader, Employee Benefits

Acrisure West Insurance Services, LLC.; Costa Mesa (CA); On-site; USD 100,000 - 170,000; Full time

Job summary

Acrisure is seeking a Manager of Operations (Employee Benefits) to lead and optimize operational functions, drive client retention, and align strategy with business growth. The role emphasizes client-centric leadership, people development, and process excellence across multiple teams.

The position requires strong governance, data-driven decision making, and collaboration with cross-functional partners to enhance client outcomes and organizational performance.

Qualifications

• Bachelor's degree in Business Administration or a related field is preferred.
• Minimum 5 years of progressive experience in insurance, financial services, professional services, or related industry.
• Proven experience managing teams and driving process improvements.
• Strong leadership, coaching, and talent development skills.
• Ability to motivate others in a fast-paced environment.

Responsibilities

• Lead and develop a team to execute operational strategies.
• Monitor KPIs, dashboards, and business metrics to drive service excellence.
• Ensure compliance with regulations and company policies.
• Collaborate with cross-functional leaders to align priorities.
• Drive process improvements and technology enablement across operations.

Skills

Leadership

Coaching

Team management

Education

Bachelor's degree in Business Administration or related field

Job description

Acrisure is seeking a Manager of Operations (Employee Benefits) to lead and optimize operational functions, drive client retention, and align strategy with business growth. The role emphasizes client-centric leadership, people development, and process excellence across multiple teams.

The position requires strong governance, data-driven decision making, and collaboration with cross-functional partners to enhance client outcomes and organizational performance.